The UPS Store

3.6
261 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3691 in Brandon offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Suburb Of Tampa.

Details

  • DeliveryNot available

Location

The UPS Store
235 W Brandon Blvd, Brandon, FL
33511, United States

Hours

Reviews

3.6
261 reviews
5 stars
160
4 stars
9
3 stars
3
2 stars
6
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting employees like Jessica and Corrado for their exceptional service.

Efficiency

Customers frequently noted the quick service and minimal wait times, although some reported long lines and understaffing during peak hours.

Mixed Experiences

While many reviews were positive, there were significant complaints about rude staff, poor communication, and unprofessional behavior from certain employees.

Pricing Issues

Several customers expressed frustration over unexpected charges for services like printing labels, which contributed to negative perceptions of the store.

Store Management

Feedback indicated a need for better management and organization, with some customers reporting disorganization and staff not following UPS policies.
  • AV
    Alicia Bruce Velten
    4 days ago
    5.0
    I have used UPS since 2020. Always enjoy using UPS store 3691 for my mailing of packages. Jessica is a standout in her professional handling of customers. Jessica sets a standard that UPS should instruct all employees to uphold.
  • DM
    DougnWanda Meyer
    Nov 12, 2025
    5.0
    Good and fast service
  • MM
    Max Miller
    Sep 14, 2025
    5.0
    Employees are always polite. Service is quick and efficient. Barely waited inline.
  • SP
    S. Perez
    Sep 7, 2025
    5.0
    I had lost my receipt that had my tracking number and needed it for a previous package I had sent to get a large refund. I am so appreciative of the workers at the Brandon location on lumsden because I called and sent an email regarding the need for my tracking receipt and they were quick to call back with info and they also emailed me the info I needed. They are always pleasant when I drop off packages too. Thank you all for the great service!🙏
  • PF
    Paige Fournier
    Aug 16, 2025
    5.0
    Julia went above and beyond! I brought in a complicated and important shipment and she was very kind, patient and knowledgeable. I couldn't have done it without her.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular operating hours of The UPS Store in Brandon?

The UPS Store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:30 AM to 3:00 PM, and Sunday from 10:00 AM to 3:00 PM.