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The UPS Store #0891 in Brandon offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At The Se Corner Of Lumsden And Providence Rds.
Feedback on customer service is mixed; some staff are praised for being friendly and helpful, while others are criticized for being rude and unprofessional.
Efficiency
Customers frequently mention long wait times and inefficiencies, particularly during busy hours, leading to frustration.
Store Conditions
The store is reported to have cleanliness issues and unpleasant odors, including marijuana and cigarette smoke, which detracts from the customer experience.
Staffing Issues
Many reviews highlight understaffing as a significant problem, contributing to slow service and long lines.
Positive Experiences
Despite the negative feedback, several customers express satisfaction with specific employees who provided excellent service.
JB
Jenn B
1 day ago
1.0
We walked in to drop off an Amazon return. Immediately there was a strong odor of marijuana and the girl jumps up and yells OH we're closed you have to leave. I guess she forgot to lock the door before lighting up. It would have been great if she would have helped me instead of turning me away and having to make another trip to another UPS store.
CR
Chad Rinehart
Nov 5, 2025
5.0
Had amazing help with Craig from UPS store 0891. He went above and beyond to help me with my shipping issue. Thanks Craig!
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N N
Oct 30, 2025
1.0
7 customers in line, 3 employees behind the counter but only 1 helping the customers.