The UPS Store

3.1
264 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0891 in Brandon offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At The Se Corner Of Lumsden And Providence Rds.

Details

  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible seatingAvailable

Location

The UPS Store
1971 W Lumsden Rd, Brandon, FL
33511, United States

Hours

Reviews

3.1
264 reviews
5 stars
126
4 stars
11
3 stars
4
2 stars
17
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with staff being rude, unprofessional, and inattentive.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including strong odors of marijuana and cigarettes in the store.

Efficiency

Customers frequently mentioned long wait times and understaffing, leading to frustration during busy hours.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall experiences varied widely, with many expressing dissatisfaction.
  • KL
    Kendra Lloyd
    Jan 4, 2026
    5.0
    Open on Sunday and the guy who helped was great.
  • AG
    Alex Grein
    Dec 22, 2025
    1.0
    This place is a disasters inside. Boxes everywhere- completely disorganized. Long waits everytime you show up to drop a simple package off that is already packaged with a label on it ready to go. Workers there need more customer service training on how to greet and talk to people. Maybe only two people there max at any given time working. A local ups manager needs to get in there and straighten this place out asap.
  • AD
    Andrea Diaz
    Dec 19, 2025
    1.0
    This company always misplaces things, but this time they crossed the line. They lost all my Christmas gifts, and they won't arrive on time. Congratulations on doing a 'great job'—you guys are officially The Grinch. Avoid this shop if you actually want to receive your orders
  • JR
    Jeromy Rivera
    Dec 5, 2025
    1.0
    You can tell she wasn’t happy with her today wasn’t rube but you can definitely tell she wasn’t happy felt uncomfortable to even ask a question…
  • JB
    Jenn B
    Nov 23, 2025
    1.0
    We walked in to drop off an Amazon return. Immediately there was a strong odor of marijuana and the girl jumps up and yells OH we're closed you have to leave. I guess she forgot to lock the door before lighting up. It would have been great if she would have helped me instead of turning me away and having to make another trip to another UPS store.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0891 in Brandon offer?

The UPS Store #0891 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.