The UPS Store

Reviews

• SG

  Steven gurgold

  2 days ago
  5.0
  When returning packages with QR codes UPS stores make it so easy. Even when not using a QR code the people working there are very helpful .
• CO

  Chris Osborne

  Apr 27, 2026
  1.0
  I cancelled my mailbox here today after a very negative interaction with the man working the counter. I ship from this location and receive packages almost every day, and unfortunately, he has never been particularly friendly. Today, I brought in about 10 packages over four or five trips and placed them off to the side before getting in line. I briefly stepped over to hand my phone to my wife at the Amazon return area, then waited beside my large pile of packages. While I was waiting, another customer who wanted help packing a jersey cut in front of me. The employee looked right at me and helped that customer instead. When I spoke up and explained that the customer had cut in front of me and that I had been waiting for a while, the employee laughed and told me I “should have been in line.” I understand that the store can get busy, but I waited my turn like everyone else and did not deserve to be laughed at or talked down to. Since no one seemed to care about the situation, I decided to cancel my box. Also, two weeks ago I dropped off a $300 bat. It was scanned received by the store and then never scanned again. When I inquired about it, they just said they give everything to ups.
• JJ

  Julia Jones

  Feb 28, 2026
  3.0
  Been using this location for years, I have a mailbox there. Usually the service is helpful, but that’s not my pain point. I use this location for my business and I can no longer get to my mailbox 24/7 like I have for 5 years. This is a huge inconvenience and a major change that I did not see coming. Very disappointed- thought prospective customers should know since this goes against what’s you’d come to expect from the UPS Store.
• FF

  Finn

  Feb 21, 2026
  1.0
  Lisa was extremely rude to me, I came inside with a package confused at first as to if i was in the right place. I asked the woman at the counter(Lisa) and she gave me a blank stare and rolled her eyes at me while aggressively throwing her arm to show me what looked like a small UPS logo on the wall. I’m very hard of seeing as I’m 71 and have cataracts. Lisa then continues to not say a word to me and walks away. HORRIBLE SERVICE
• DM

  Dixon Myaz

  Feb 16, 2026
  1.0
  LISA(old woman with bangs and bob haircut) was AWFUL AND INCREDIBLY RUDE AND CONDESCENDING towards me and my husband when we came into ship a package. She argued with my husband and told him that he couldn’t use a different address that was not on file to ship a package via usps. After arguing with her, a very nice hispanic woman came to help us. She apologized for her rude co worker and did EXACTLY what we needed done in HALF the time it took arguing with LISA. On top of that, another customer came in asking if this was the UPS Store and if he was in the right place. She LITERALLY LOOKED AT HIM, SAID NOTHING AND THEN ROLLED HER EYES WHEN HE ASKED AGAIN FOR CONFIRMATION. HORRIBLE CUSTOMER SERVICE FROM LISA.

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