The UPS Store

Reviews

• RT

  Russell Taylor

  Oct 30, 2025
  1.0
  I run a local business and drop stuff off here regularly. This is the second time that packages I’ve left with prepaid labels on them have vanished never receiving a scan from the store. I went into speak with a lady that appears to be a manager. I asked her why if my package was scanned in the store has it not updated the tracking. She proceeds to lie to me saying that tracking does not update till it’s scanned off the truck at the warehouse which is a lie because 20 minutes later I went back in and dropped off a new package and another employee scanned it and the UPS tracking updated almost immediately. I asked to speak with that “manager” again and they said she wasn’t available. I can’t say for certain if theft is happening at this store but it’s very suspicious that I was lied to about scanning and basically brushed off and then 20 minutes later I verified she was lying. I’ve already escalated this to my UPS account manager and will be filing a police report. There’s a camera in the lobby that should tell the complete story on who was the last person to touch the boxes. We’ll let the police sort it out.
• RB

  Rosemary Bartolini

  Oct 11, 2025
  5.0
  Service at the UPS store is a seamless experience. You walk in where and employees are already expecting you. If employee #1 is not familiar with your request, employee #2 has already anticipated the problem and is there to help before it’s even mentioned. Service is quick, you’re in and out, and I’ve never experienced a lost package with UPS, not even temporarily, and I can’t say the same about FedEx or USPS. I also have to mention that I greatly appreciate the stellar training of UPS’s employees because without it, none of the above would be possible. Thank you UPS for showing the world how it’s done right.
• MC

  Monica Carmona

  Sep 12, 2025
  5.0
  Very efficient and excellent customer service
• LY

  Linda Yoselowitz

  Aug 16, 2025
  5.0
  This store has better service and the nicest workers of any one I have been in
• TT

  TJL

  Jul 26, 2025
  2.0
  A 2 is generous. Clearly 2 employees that were in the weeds. I can empathize. But the attitudes and lack of knowledge about giving shipping options stunk. We are new to the area, but I will find another location.

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