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The UPS Store #3313 in Bonita Springs offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .
Feedback is mixed, with some praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.
Employee Conduct
Several reviews highlight issues with specific young male employees who are described as rude, dismissive, and unhelpful, negatively impacting customer experiences.
Management Response
Customers express frustration over the lack of management action regarding employee behavior, with some noting that complaints have gone unaddressed.
Service Efficiency
While some customers appreciate quick and efficient service, others report long wait times and poor handling of Amazon returns.
Store Environment
The store is described as clean and well-managed by some, but others mention a lack of professionalism and poor customer interaction.
PJ
paul johnson
3 days ago
1.0
First time in this store and wow what an experience! The young gentleman who looked like he wanted to be the lead singer of Greenday was so incredibly rude to everyone in the store including his elder co workers, sorry the rock star career didn’t work out buddy but it doesn’t give you the excuse to treat people that way. I was so angry when I left but fortunately there was a pub nearby where I could grab a drink and a tasty wedge salad at the outside bar.
ND
Nishant Dange
5 days ago
1.0
Broken computer/printer, unfriendly staff. Avoid
MM
Mar Mc
Nov 3, 2025
1.0
Go somewhere else even if it’s farther away if the young dude is working. I’ve never met a ruder customer service person. I don’t understand how he still has a job, especially the way he treats people who don’t look like him.
JB
John Bednarski
Oct 30, 2025
5.0
Great customer service my go to place for shipping needs!!!!!
SS
Steve
Sep 24, 2025
5.0
Hunter is an Ace! He not only helped me, assisted me right away but made the entire process super easy, was extremely knowledgeable and polite the entire time. This is the first time I can say I enjoyed returning a package, thank you Hunter! A+ 5*