Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3313 in Bonita Springs offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .
Details
- DeliveryNot available
Location
Hours
Reviews
3.3
157 reviews
5 stars
83
4 stars
6
3 stars
3
2 stars1
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful behavior from staff, particularly a younger male employee, leading to a negative customer experience.
Staff Competence
Several customers reported issues with staff knowledge and efficiency, especially regarding Amazon returns, which caused frustration and dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary significantly.
Management Response
Customers expressed disappointment with the management's lack of action regarding complaints about staff behavior, suggesting a need for better oversight.
Store Environment
The store received mixed reviews on cleanliness and organization, with some customers noting a need for improvement in these areas.
- WCWilliam Cowan4 days ago1.0I attempted to ship a MacBook as a Christmas gift on December 20 for 2-day delivery. Over the following nine days, it took three phone calls and two in-person visits to determine what happened to the package. Although a shipping label was created on December 22, UPS confirmed they never received the MacBook. My final contact was a phone call with a representative from this location—the same young man who has consistently been rude during previous interactions. During this call, he was dismissive and defensive, insisting that UPS had picked up the package. When I stated that I would file a claim directly with UPS and submit a police report, he incorrectly told me that I was not allowed to do either. I later confirmed with UPS that they never took possession of the shipment. As a result, I will be filing a police report for theft and have already notified Apple, who will be assisting.
- LKLarry KruhmDec 27, 20251.0I came to this UPS store to make an Amazon return. I'm 83 years old and did not do everything right. The young man in the store was not at all helpful and did not try to assist me at all.
- PJpaul johnsonNov 22, 20251.0First time in this store and wow what an experience! The young gentleman who looked like he wanted to be the lead singer of Greenday was so incredibly rude to everyone in the store including his elder co workers, sorry the rock star career didn’t work out buddy but it doesn’t give you the excuse to treat people that way. I was so angry when I left but fortunately there was a pub nearby where I could grab a drink and a tasty wedge salad at the outside bar.
- NDNishant DangeNov 20, 20251.0Broken computer/printer, unfriendly staff. Avoid
- MMMar McNov 3, 20251.0Go somewhere else even if it’s farther away if the young dude is working. I’ve never met a ruder customer service person. I don’t understand how he still has a job, especially the way he treats people who don’t look like him.
Frequently Asked Questions About The UPS Store
What services does The UPS Store #3313 in Bonita Springs offer?
The UPS Store #3313 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.
What are the operating hours of The UPS Store #3313?
Monday to Friday from 8:30 AM to 6:30 PM; Saturdays from 8:30 AM to 4:30 PM; closed on Sundays.
Is The UPS Store #3313 open on major holidays?
It is closed on November 27, December 25, December 31, January 1, and January 19 but open with regular hours on November 11 and November 28.
Where is The UPS Store #3313 located?
24600 S Tamiami Tr, #212, Bonita Springs, FL 34134, USA.
What payment methods are accepted at The UPS Store #3313?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
How can I contact The UPS Store #3313?
You can call them at +1 239-498-1717 or email store3313@theupsstore.com.
Does The UPS Store #3313 have any current promotions?
Yes, they offer special deals and coupons available on their website.
What nearby places can I visit before or after using The UPS Store's services?
Nearby you can visit La Fontanella Ristorante for Italian dining or ZENSHI Handcrafted Sushi for sushi lovers.
Are there other shipping or printing services near The UPS Store #3313?
Yes, alternatives nearby include Shred Nations for shredding services and Frame-It for framing and arts and crafts.
What local businesses near The UPS Store #3313 offer beauty and wellness services?
Bonita Nails and Spa and Salon Bamboo Aveda provide nail, beauty, and skin care services nearby.