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The UPS Store #1822 in Bonita Springs offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Springs Plaza At Southeast Corner Of Hwy 41 & Bonita Beach Rd.
Feedback is mixed; while some employees like Ginger and Mike received praise for their helpfulness, others, particularly Jenny, were criticized for rudeness and unhelpfulness.
Efficiency
Many customers appreciated the quick service and efficiency of the staff, especially during busy times, although some reported long wait times.
Packing Services
There are complaints about the packing services, particularly regarding the handling of fragile items, leading to damage during shipping.
Store Environment
The store has been noted for being busy, with some customers expressing concerns about cleanliness and the presence of strong scents.
Management Issues
Several reviews highlighted issues with management, particularly regarding customer interactions and handling complaints.
LS
Lorrilynn Stower
1 day ago
1.0
Thank you to the young lady with the brown hair that explained the situation other than the nasty blonde headed lady.That just walked away.And just was as rude as could be with explaining the new situation with amazon return.. I'm not sure if she's the owner or the son's mother. But please inform her of the rudeness is not so charming.
BS
Blanca Rosa Serpa
5 days ago
5.0
Excelente servicio
CL
Carole L
Feb 24, 2026
1.0
Absolutely awful customer service. Jenny couldn’t be nastier. She is obviously very unhappy with her job. Maybe the boss needs to pay more or find better help. Go to any UPS location but this one!
HL
Hannah Long
Feb 11, 2026
5.0
Thanks for going above and beyond! Ginger and Erin are wonderful!