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The UPS Store

3.4
(124 reviews)

Business Details

(239) 495-7014

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1822 in Bonita Springs offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Springs Plaza At Southeast Corner Of Hwy 41 & Bonita Beach Rd.

Details

  • DeliveryNot available

Location

The UPS Store
8951 Bonita Beach Rd SE, Bonita Springs, FL
34135, United States

Hours

Reviews

3.4
124 reviews
5 stars
70
4 stars
3
3 stars
3
2 stars
4
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some employees like Ginger and Mike received praise for their helpfulness, others, particularly Jenny, were criticized for rudeness and unhelpfulness.

Efficiency

Many customers appreciated the quick service and efficiency of the staff, especially during busy times, although some reported long wait times.

Packing Services

There are complaints about the packing services, particularly regarding the handling of fragile items, leading to damage during shipping.

Store Environment

The store has been noted for being busy, with some customers expressing concerns about cleanliness and the presence of strong scents.

Management Issues

Several reviews highlighted issues with management, particularly regarding customer interactions and handling complaints.
  • LS
    Lorrilynn Stower
    1 day ago
    1.0
    Thank you to the young lady with the brown hair that explained the situation other than the nasty blonde headed lady.That just walked away.And just was as rude as could be with explaining the new situation with amazon return.. I'm not sure if she's the owner or the son's mother. But please inform her of the rudeness is not so charming.
  • BS
    Blanca Rosa Serpa
    5 days ago
    5.0
    Excelente servicio
  • CL
    Carole L
    Feb 24, 2026
    1.0
    Absolutely awful customer service. Jenny couldn’t be nastier. She is obviously very unhappy with her job. Maybe the boss needs to pay more or find better help. Go to any UPS location but this one!
  • HL
    Hannah Long
    Feb 11, 2026
    5.0
    Thanks for going above and beyond! Ginger and Erin are wonderful!
  • CM
    CHRISTIE M
    Feb 10, 2026
    5.0
    Friendly, fast and efficient staff.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1822 in Bonita Springs offer?

The UPS Store #1822 offers shipping, packing, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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