Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1822 in Bonita Springs offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Springs Plaza At Southeast Corner Of Hwy 41 & Bonita Beach Rd.
While many customers praised the friendly and helpful staff, several reviews highlighted issues with specific employees, particularly the manager Ginger, who was described as rude and unprofessional.
Efficiency
Customers appreciated the quick service during busy times, with many noting that they were able to complete their transactions swiftly.
Packing Issues
There were complaints about the packing services, particularly regarding the handling of fragile items, leading to damage during shipping.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction and loyalty, while others reported significant frustrations and poor service.
KA
Kenneth Alexander
6 days ago
5.0
The associates were very helpful
JG
Jose Guzman
6 days ago
1.0
Spoke to Jenny and she was extremely rude and unhelpful. Amazon issued a QR code for any ups drop off location regarding a mattress return, Amazon said to wrap it as best as I can and return it since you can’t fold up or roll up a freshly opened mattress/package and she told flat out told me to deal with it on my own she would not help. Unacceptable
KK
Keith Knudsen
Dec 30, 2025
5.0
I’ve been here for countless outgoing packages and Amazon returns over the last 2 years. Every time has been quick, simple, and the associates have been an absolute treat to work with.
BH
Big Head
Dec 13, 2025
3.0
I'm just surprised it was close 2 o'clock on a Saturday during the holiday season
OO
O O
Nov 28, 2025
5.0
I like this location and store. Employees are quick with returns. It gets busy, but if your patient, it is a good place for Amazon.