United States Postal Service

2.5
140 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 170 NE 2nd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
170 NE 2nd St, Boca Raton, FL
33432, United States

Hours

Reviews

2.5
140 reviews
5 stars
43
4 stars
4
3 stars
8
2 stars
6
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of helpful and rude staff, with some employees praised for their kindness while others are described as unprofessional and dismissive.

Wait Times

Many customers reported excessively long wait times, often exceeding 20 minutes, with complaints about insufficient staffing during busy hours.

Management Issues

Several reviews highlighted poor management practices, including inadequate staffing and lack of organization, contributing to a frustrating customer experience.

Parking Difficulties

Customers frequently mentioned challenges with parking availability, often needing to pay for nearby lots due to limited space.

Mixed Experiences

While some customers had positive experiences with specific staff members, overall sentiment reflects significant dissatisfaction with service quality and efficiency.
  • NQ
    Nebula The Quetz
    Jan 2, 2026
    2.0
    The website should not provide photo and passport services if the photo machine is broken
  • AP
    A P
    Sep 29, 2025
    5.0
    Fernanda helped us with our passports and she was very pleasant.
  • SS
    Sophia
    Sep 25, 2025
    1.0
    Slowest post office I have ever been to. Waiting 20+ minutes in line, 2 people working and one lady just sitting down doing nothing!
  • DC
    Denise Coyman
    Sep 3, 2025
    5.0
    Christine was absolutely amazing helping us with my child’s first passport! Even though we weren’t aware of the exact appointment time, she was so kind, patient, and professional. She guided us through everything smoothly and made what could have been a stressful experience into a very pleasant one. Thank you, Christine, for going above and beyond!
  • SA
    Stacked Apricot
    Aug 18, 2025
    1.0
    Is this a post office or a passport hub? because it seems impossible to jot waste 20+ minutes any visit while waiting for them to help people file passports...

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.