United States Postal Service

2.5
141 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 170 NE 2nd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
170 NE 2nd St, Boca Raton, FL
33432, United States

Hours

Reviews

2.5
141 reviews
5 stars
43
4 stars
4
3 stars
8
2 stars
5
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of helpful and rude staff, with some employees praised for their kindness while others are criticized for unprofessional behavior.

Wait Times

Many customers reported excessively long wait times, often exceeding 30 minutes, leading to frustration and dissatisfaction.

Management Issues

Several reviews highlighted poor management practices, including inadequate staffing and lack of organization, contributing to the overall negative experience.

Parking Challenges

Customers frequently mentioned difficulties with parking, noting that the lot is often full and that they have to pay for nearby parking.

Passport Services

While some customers had positive experiences with passport services, many expressed frustration with the process, including long waits and issues with appointments.
  • AP
    A P
    Sep 29, 2025
    5.0
    Fernanda helped us with our passports and she was very pleasant.
  • SS
    Sophia
    Sep 25, 2025
    1.0
    Slowest post office I have ever been to. Waiting 20+ minutes in line, 2 people working and one lady just sitting down doing nothing!
  • DC
    Denise Coyman
    Sep 3, 2025
    5.0
    Christine was absolutely amazing helping us with my child’s first passport! Even though we weren’t aware of the exact appointment time, she was so kind, patient, and professional. She guided us through everything smoothly and made what could have been a stressful experience into a very pleasant one. Thank you, Christine, for going above and beyond!
  • SA
    Stacked Apricot
    Aug 18, 2025
    1.0
    Is this a post office or a passport hub? because it seems impossible to jot waste 20+ minutes any visit while waiting for them to help people file passports...
  • MR
    Mia Riggs
    Jun 17, 2025
    5.0
    The reviews made me so scared to try and walk in for my passport appointment but the lady who took care of me was SO nice and SO helpful!!!!! Walks in are 9-10am, I got there at 8:30am so definitely be a little early. She was so so so nice and made it sooo easy for me!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.