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United States Postal Service

2.7
(189 reviews)

Business Details

8185 Via Ancho Rd, Boca Raton, FL
33433, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 8185 Via Ancho Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8185 Via Ancho Rd, Boca Raton, FL
33433, United States

Hours

Reviews

2.7
189 reviews
5 stars
62
4 stars
17
3 stars
6
2 stars
8
1 star
96

What are people saying?

AI-generated from recent customer reviews

Long Wait Times

Customers frequently reported excessively long wait times, often with only one employee available to assist.

Customer Service Issues

Many reviews highlighted rude and unhelpful staff, with several customers expressing dissatisfaction with the service they received.

Inconsistent Service

The quality of service varied significantly, with some customers praising individual employees while others reported negative experiences.

Lost Packages

Numerous complaints were made about packages going missing or being mishandled, leading to frustration among customers.

Facility Condition

The post office was described as dirty and poorly maintained, contributing to a negative overall impression.
  • LT
    Laurence Thau
    Feb 15, 2026
    2.0
    Lines arw bad bad bad and only 1 postal worker always
  • VP
    Viktoriia Poliakova
    Feb 12, 2026
    1.0
    It’s awful only one desk before happy valentine day I was waiting 40 minutes!!!!!
  • LW
    Lori Wiebelt
    Feb 4, 2026
    2.0
    At 8:30 there should be more than one person working. At 9:30 there should be more than one person working, At ANY time there should be more than one person working! People leaving the line (12+ people long) after waiting more than 20 minutes without moving! We have lived here 26 years and there is only one gentleman at this post office who can keep the line moving and he’s often here working by himself.
  • NN
    NAFO
    Feb 3, 2026
    1.0
    Terrible customer service the asian women at the counter was rude and lazy she couldn’t guide me through simple steps in mailing a simple letter
  • JK
    Juliya Kurlyanchik
    Feb 2, 2026
    3.0
    The service is consistently very slow. Each visit involves a long line with little movement. On several occasions, one employee has left for extended periods, while the remaining staff does not increase the pace of work. Elderly customers, for whom standing for long periods can be difficult, are still required to remain in line, as the staff does not make any effort to speed up the service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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