The UPS Store

2.5
152 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0488 in Boca Raton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Mission Bay Plaza Between Fresh Market And Dicks Sporting Goods.

Details

  • DeliveryNot available

Location

The UPS Store
20423 State Rd 7, Boca Raton, FL
33498, United States

Hours

Reviews

2.5
152 reviews
5 stars
51
4 stars
5
3 stars
2
2 stars
2
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praise the helpfulness and politeness of certain employees, many others report rude and unprofessional behavior.

Pricing Issues

Numerous reviews mention excessive charges for services like tape, printing, and packaging, leading to perceptions of price gouging.

Organization and Cleanliness

The store is frequently described as disorganized and cluttered, with some customers expressing concerns about safety hazards.

Efficiency

While some customers appreciate the quick service during busy times, others report long wait times and inefficient handling of returns.

Overall Experience

The overall sentiment is negative, with many customers advising against using this location due to poor service and high prices.
  • JV
    julian vargas
    Nov 7, 2025
    1.0
    This place doesn't deserve even one star. The employees mocked my wife to her face, and on my father-in-law's phone, they're the same three employees as always, a real problem and completely useless. We're complaining because my package is lost and nowhere to be found. The tracker says my package never left that store, and now I have to pay. If the manager of this place is a conscientious and professional person, they should fire all those good-for-nothings. I don't recommend anyone go to this place, even if you have to drive further; go somewhere else.
  • HE
    Harrison Ed
    Oct 31, 2025
    1.0
    My package was delivered to my home address instead of the recipient’s address.
  • MA
    Mehmet Arslan
    Oct 25, 2025
    5.0
    Been a pretty much every day customer for the past 3 years, lovely and extremely polite staff. Will take care of you.
  • SD
    Seth Diggs
    Sep 30, 2025
    1.0
    Worst UPS location I’ve been to, price gouging!!! Sarcastic staff
  • SR
    Samara Rocha
    Sep 15, 2025
    1.0
    This location is extremely disorganized, and the staff’s service is disappointing. I visited to make a Happy Returns drop-off, and although it’s advertised online that they accept Happy Returns, I was made to wait in line only to be told that the service has been down for over 7 months. There was no sign or notice about this, which is unacceptable. UPS, please do better — people have busy schedules and don’t have time to waste. Additionally, the store is cluttered and looks like a safety hazard. It should be cleaned and organized properly, especially in case of an emergency.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #0488 in Boca Raton offer?

The UPS Store #0488 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, small business services, computer access, and passport/photo ID services.

What are the operating hours for The UPS Store #0488?

The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 10:00 AM to 4:00 PM, and closed on Sundays. Note that the store is closed on certain holidays such as November 27, December 25, and January 1.