The UPS Store

2.5
158 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0488 in Boca Raton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Mission Bay Plaza Between Fresh Market And Dicks Sporting Goods.

Details

  • DeliveryNot available

Location

The UPS Store
20423 State Rd 7, Boca Raton, FL
33498, United States

Hours

Reviews

2.5
158 reviews
5 stars
52
4 stars
5
3 stars
2
2 stars
3
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees belittling or mocking customers.

Pricing Issues

Numerous reviews highlighted concerns about excessive charges for basic services, such as tape and printing labels, leading to perceptions of price gouging.

Organization and Cleanliness

The store was frequently described as disorganized and cluttered, with some customers expressing concerns about safety and the handling of packages.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment indicated a significant divide in customer experiences, with many expressing dissatisfaction.
  • WF
    Willie Figueroa
    Dec 30, 2025
    1.0
    Do yourself the favor and drive to another UPS location. Not only is this store unorganized which can be noticed the moment you walk in as there are packages sitting around everywhere. But in the event they lose your package, they're no help. My return package shows I dropped it off a week ago and nothing else. When I returned to investigate as told by the merchant, the owner of this location named Henry, told me to contact UPS! He proceeded to tell me this a problem with the merchant and not UPS although the last scan was at this location. Terrible way to run a business Henry!
  • EC
    Eddie Cassel
    Dec 27, 2025
    1.0
    How is this store still in business? Every time I go in they are trying to take money out of my pocket. Amazon drop off with a box. They tell me if I don t buy a larger box from them to return it might not get there and no refund- that’s code for pay us or we are tossing your package! Never going back
  • JP
    Jason Palevoda
    Dec 20, 2025
    5.0
    Don’t listen to all the haters on this location. The staff is friendly and great!! In and out every time I come in there and helped with a smile!
  • WZ
    Wang Zhiqiang
    Dec 10, 2025
    1.0
    Absolutely not good at all. They try to charge everything as possible as they can. The most disgusting UPS I had ever seen.
  • EE
    ev
    Nov 26, 2025
    2.0
    I did a Amazon return at this UPS, and the associate that assisted me was quite belittling. Instead of asking if my package was due to be packed before drop off, he immediately assumed it was and began saying he wouldnt charge me for the assistance. The item was in a box, and just needed the tape. I wasn't aware my return needed to be packaged upon return, but it was still in its original shipped packaging, again, just needing tape. When I questioned if it was a customer packaged order, and began to review my return screen, he informed stated something along the lines of, "Ive worked here long enough, I would know." There was another customer behind me, there to make a return as well, and the associate commented on that customer having their item packaged and ready, commending him. I was made to feel like an idiot for not knowing it was a customer packaged return or having it taped. Honestly, I feel he shouldnt have even made a comment unless it was to ask if I needed tape. Having worked in customer service for the last decade, I don't believe that's how I would've handled the situation, but to each their own I guess. Definitely will be making returns at different stores.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #0488 in Boca Raton offer?

The UPS Store #0488 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, small business services, computer access, and passport/photo ID services.

What are the operating hours for The UPS Store #0488?

The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 10:00 AM to 4:00 PM, and closed on Sundays. Note that the store is closed on certain holidays such as November 27, December 25, and January 1.