The UPS Store

Reviews

• BM

  Bruce Mishkin

  Jan 28, 2026
  5.0
  Being partially disabled it was with trepidation that I entered the UPS Store at the PoloShops in Boca today in need of printing, signings and notarizations that had to be turned around and sent overnight -- trepidation because many "easy" tasks takes effort when you're disabled, and I simply wanted the job done without hassle. To my delight, I entered a level of customer service that was as good as it gets thanks to this store's Maria Gascon, who took ownership of the few tasks involved and got me leaving the store with a smiling face. Excellent and respectful service in every respect.
• CD

  Christina Duignan

  Dec 15, 2025
  2.0
  I arrived to do an Amazon return. 3 women are working , and although I am the only customer in store when I walk in I am iqnored completely . I place my items on counter and wait until they decide to speak to me at all. No hello, be right with you, nothing! Once they decided I wasn’t leaving one said how may I help you. I provide the first return . She scans it stickers it and then is clearly irritated I had another return on seperate ticket. Once it was finished I TOLD them to have a great rest of thier day as I was obviously the only one in bldg with any kind of customer service even after I just drove from Ft Lauderdale fighting traffic for 40 min to get here before they closed. Being courteous and providing customer service In a friendly manner has become rare… Unfortunately. The job gets done I guess but if you hate your job, you can’t fake it for two minutes maybe get A different job that makes you happy.
• EM

  Eduardo Martinez

  Dec 10, 2025
  5.0
  La atención es fenomenal y muy cordial gracias por su buen trabajo
• NO

  N Ope

  Dec 6, 2025
  1.0
  No customer skills at all. USPS has better customer service, let that sink in.
• JM

  Jonathan Miller

  Dec 5, 2025
  5.0
  Great experience visiting this UPS store. Nino is a rockstar! Very helpful and professional.

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