The UPS Store

Reviews

• DR

  Dns Reys

  3 days ago
  5.0
  Best UPS store in the area. Very reasonable and efficient. Sharmeyn is very helpful, kind and she is always smiling
• SD

  Shari Deborah

  Dec 26, 2025
  5.0
  Always an excellent experience!
• LD

  Lexy Doran

  Dec 23, 2025
  1.0
  Disgustingly unprofessional. Starting with the manger Phyllis. The staff were dismissive and openly disrespectful. Requests for help were treated like personal insults to get a package I paid for. When attempting to pick up a package. The physical label only displayed my Fathers name while digitally the tracking number included both of our names. The manager, Phyllis, handled the situation disgustingly. She stated that I could not retrieve the package unless my father appeared in person. I explained we were a military family and alternative options as this is not my first time and he did not reside in the State. I offered to FaceTime him with his license. I offered to provide a copy of his license. I offered for him to send an email with his information authorizing the pick up. I even offered a notarized letter. She refused. That same evening, my father contacted UPS Support where they confirmed that I would be able to pick up the package the next day using my fathers ID, and advised us to call if there were any issues. The next day, despite speaking directly with the support representative, Phyllis again refused to release the package, refused to acknowledge the tracking information that included my full name. At one point, Phyllis scoffed stating "I can just send it back right now". (Which she did and we found out only through email notification that evening. I also believe is against UPS policy) This is an alarming level of arrogance for a business that survives solely because customers walk through the door. Let me be clear: this behavior is unacceptable. This is an embarrassment and a stain on the UPS brand. I will no longer send anything through this location.
• AK

  Anthony Kerrigan

  Dec 16, 2025
  5.0
  Best UPS store I’ve been to - Dylan provides great service and is an excellent representation of UPS
• VV

  Vivienne

  Dec 15, 2025
  1.0
  Unacceptable and incompetent service. I’ve had a few bad experiences here, including signed-for packages that were somehow lost. Instead of fixing the issue, staff just tell you to call another number and pass the responsibility off. No accountability, no professionalism. I would not recommend this place. I would have appreciated understanding when they lose expensive packages, but there is no sense of urgency when mistakes are made.

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