The UPS Store

3.2
183 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6466 in Boca Raton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To The Camino Real Publix.

Details

  • DeliveryNot available

Location

The UPS Store
1199 S Federal Hwy, Boca Raton, FL
33432, United States

Hours

Reviews

3.2
183 reviews
5 stars
96
4 stars
4
3 stars
3
2 stars
7
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly the owner, leading to a negative experience.

Pricing Issues

Numerous reviews highlighted overpriced services, including high charges for printing labels and tape, which customers felt were unreasonable.

Positive Staff Experiences

Despite negative feedback about some employees, several customers praised Trevor and other staff members for their helpfulness and friendly demeanor.

Store Environment

The store was described as having a negative atmosphere, with some customers noting the staff appeared unhappy or unwelcoming.
  • AC
    Ali C
    5 days ago
    1.0
    Worst experience, they don’t have WiFi for when you need to pull up your return and the lady at the counter was one of the least helpful people I have ever met
  • PP
    Paul
    Dec 29, 2025
    1.0
    Came in for an Amazon return. My box needed a single piece of tape to close the lid. Store employee said the only option is if I purchase a roll of tape for $8.99.
  • AP
    Alexandru Pasarariu
    Dec 19, 2025
    1.0
    Why are y'all charging $8.55 to print a shipping label for an Amazon return? Why, on top of that, do you charge extra for it to be color? Is ink that expensive?
  • EP
    Ed Perceval
    Dec 15, 2025
    5.0
    Ruth went above and beyond with my faxing issue as the papers I was sending did not go through twice. She was very patient, kind, and relatable with me. We were able to resolve the issue as I will most likely be back if she is the one still servicing at the front desk. Very appreciative of her help and enjoyed having her at this UPS location.
  • JJ
    Jacob
    Nov 10, 2025
    1.0
    They refused to fix a tape on a box that I already paid for 30 dollar for delivery!!! They agreed to fix one and leave the other one… I went to another UPS store for the other box they were extremely helpful…. I paid money for delivery nearly 30 USD per box. I wonder why service is horrible in a UPS store and very positive in another!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular hours of operation for The UPS Store in Boca Raton?

The UPS Store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 2:30 PM, and Sunday from 10:00 AM to 3:00 PM.