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The UPS Store

3.2
(186 reviews)

Business Details

1199 S Federal Hwy, Boca Raton, FL
33432, United States
(561) 395-6363

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6466 in Boca Raton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To The Camino Real Publix.

Details

  • DeliveryNot available

Location

The UPS Store
1199 S Federal Hwy, Boca Raton, FL
33432, United States

Hours

Reviews

3.2
186 reviews
5 stars
97
4 stars
4
3 stars
2
2 stars
7
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unhelpful.

Pricing Issues

Customers frequently complained about high charges for basic services, such as printing labels and providing tape, which they felt were excessive.

Positive Staff Experiences

Some employees, particularly Trevor and Joey, received praise for their helpfulness and professionalism, contrasting with the negative experiences reported by others.

Store Environment

The store was described as having a negative atmosphere, with staff appearing unhappy and unwelcoming.
  • GJ
    Gracie JB
    Feb 25, 2026
    1.0
    ☆ If I could give 0 stars, I would. I had a very disappointing experience at The UPS Store - 1199 S Federal Hwy. I came in with a return that clearly stated “no box, no return label needed.” I had the QR code ready and showed it to the staff, but they didn’t seem to care. Instead of helping, I felt dismissed and like I was inconveniencing them for simply asking them to do their job. When I first walked in, I greeted the employees and was met with silence. They just stared at me and continued their conversation as if I was interrupting something more important. It was uncomfortable and unprofessional. Customer service should at the very least include basic acknowledgment and courtesy. Unfortunately, that was completely lacking during this visit. I won’t be returning to this location.
  • BG
    Bert Gor
    Feb 8, 2026
    5.0
    Just nice people. Joey the owner is a super nice, hardworking guy. Always willing to help. I drop off all my Amazon returns and use them for notary service.
  • PC
    Pedro Cornejo
    Jan 28, 2026
    1.0
    Dropped off an Amazon return at this UPS Store. Box needed just a few strips of tape to seal. They refused to provide any (even “borrow” a bit) and said it’s Amazon policy—only offered to sell a full roll for $8.99. Super unhelpful and feels like nickel-and-diming for a simple drop-off. Ended up leaving to get tape elsewhere and coming back. Waste of time. Prepare your package fully sealed at home or expect to pay extra. Poor service, terrible management. avoid if possible.
  • ML
    Maria Lacavellu
    Jan 25, 2026
    1.0
    So rude and unprofessional
  • AC
    Ali C
    Jan 7, 2026
    1.0
    Worst experience, they don’t have WiFi for when you need to pull up your return and the lady at the counter was one of the least helpful people I have ever met

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular hours of operation for The UPS Store in Boca Raton?

The UPS Store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 2:30 PM, and Sunday from 10:00 AM to 3:00 PM.

Brand Certified Facts from The UPS Store

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