The UPS Store

Reviews

• ST

  Soledad Taddei

  Apr 15, 2026
  1.0
  Good morning, On Monday, March 31st, I went to UPS Aventura to send a document to Key Biscayne. I didn’t feel like driving all the way there, and they assured me it would arrive by Wednesday at the latest. To my surprise, Friday came — the final delivery deadline — and it never arrived! Not only did it not arrive, but the tracking number stated there was no estimated delivery date. On Monday I went back to the UPS Aventura office. They told me an investigation would be opened and that, if resolved in my favor, I would be refunded the $15 I paid for the envelope they made me purchase plus the shipping cost. I objected and said I wanted my money back immediately, since they forced me to restart the entire process because the document did not arrive when they committed to. I explained that I live outside the United States and that there is no way for me to cash a U.S. check. I requested that my money be refunded to my card, the same way I paid. They told me the supervisor would arrive in the afternoon and would authorize the refund to my card. To this date, that has not happened. That’s not all. I returned again on Saturday the 11th before my flight home to the UPS Aventura office to ask what had happened with my money. They had me write down my name and email, saying someone would contact me. That also never happened. It is truly disgraceful that you not only FAIL TO DELIVER packages, but also keep your customers’ money. In my country and anywhere in the world, that is called STEALING, UPS Aventura! The UPS manager there even had the nerve to mention they’ve been in business for over 30 years!! This is absolutely shameful. I demand my money back.
• A

  екатерина цыбикова

  Mar 22, 2026
  1.0
  Horrible! Make return take us 40 minutes!!! 40! 40! Forty! In line was 4 people before us!!!
• NS

  Netali Shkori

  Mar 10, 2026
  5.0
  great service always!
• HK

  Hakan K

  Feb 20, 2026
  1.0
  Charging $2.50 just to print an Amazon return label is unreasonable. This UPS Store seems to charge excessive fees for very small services, as reflected in other reviews as well. Definitely disappointing.
• MK

  Michael Khodos

  Feb 1, 2026
  5.0
  Quick and easy packages drop offs. Friendly and helpful staff

Frequently Asked Questions About The UPS Store