Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 581 N Park Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.1
272 reviews
5 stars
60
4 stars
13
3 stars
9
2 stars
9
1 star
181
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, many reported poor service, unprofessional behavior, and a lack of accountability from employees.
Delivery Issues
Numerous complaints were made about packages being misdelivered, not delivered at all, or being left inappropriately, leading to frustration among customers.
Long Wait Times
Customers frequently mentioned long lines and slow service, particularly during busy hours, indicating a need for better staffing and efficiency.
Management Concerns
Several reviews pointed to a lack of effective management and operational procedures, contributing to ongoing issues with service quality.
- MGMarcia GordonDec 31, 20255.0Always busy. However, they provide exemplary customer service. The staff there are friendly and very helpful.
- GBgeorgette badraDec 15, 20251.0I had to move from the US. I went with my husband to let them know we would not be able to go back and get our mail, so they made us fill out a sheet to hold our mail at this location. We asked if we could have someone else pick up the mail for us. The lady brought out a manager and he assured us that if we wrote down the names of the people authorized to pick up, they would only need to show their ID. My family just went today, they had them wait about half an hour, only for a manager to come out and say that they would not give them our mail, even though they had a huge pack of our correspondence. They lack transparency and decent procedures. We know for a fact that we have important mail, even IRS mail being held for us. If we are unable to recover this mail, and if these IRS letters are trying to charge something, it is USPS’s responsibility due to not being able to follow through with what we requested via their official sheets. They probably threw our sheet in the garbage.
- FJFrank Matias JrDec 10, 20252.0The tellers/ clerks must limit their friendly banter and personal conversations with customers...especially when the lines are especially long.
- KVKJ vanterpoolDec 8, 20251.0I am very disappointed and upset at this location. The mail carrier did not deliver my package to the address that’s on it. I get mail here at this place and packages from usps, ups and fedex. I paid $300 for my package & I was waiting on it for a very long time. It’s an IMPORTANT PART for my motorcycle & the mail carrier sent my package way to Illinois . And I’m way here in Florida. No way did not bother to reach for delivery note or try to send it back to me. I talked to the sender and he did put the correct address. This is a mistake on your carrier and I’m still waiting for this to be resolved & receive my package!
- GPGreg PabstNov 19, 20251.0I use the large drop box at this post office to send packages several days a week, and up until recently it worked fine. Now about half of my packages are not being scanned at all. When we asked about it, we were told that they “do not scan drop box packages.” That is simply not true, and they insisted on it anyway. Why would this branch refuse to use the tracking system that USPS provides? Tracking is included on the labels for a reason. Every other branch we’ve used scans them without any issue. On top of that, we have a PO box here and they keep putting someone else’s mail in it. We have told them repeatedly over the past six months. There is even a note inside the box clearly saying to only place our mail, yet the problem keeps happening. Twice we have stood in line to hand the misplaced mail back, only for it to show up in our PO box again the next day. It really feels like the employees here simply do not care about accuracy or the systems USPS already has in place for tracking. We’ve started using a much smaller branch in Ocoee and they scan everything without any trouble. I would strongly recommend avoiding this location.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service at 581 N Park Ave?
This location offers mail and package sending, money orders, Post Office boxes, passports, gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and can take your passport photo by appointment.
Do I need an appointment for passport services?
Most passport services require an appointment through the online scheduler, though limited walk-in hours may be available.
What are the business hours at this USPS location?
Open Monday to Friday from 8:30 AM to 6:00 PM, Saturday 9:00 AM to 2:00 PM, closed Sundays.
How can I reserve a PO Box at this Post Office?
You can search and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete setup in person.
Is 24/7 access available for PO Boxes?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary by location. Check with this local Post Office for details.
Where can I grab food nearby after visiting the Post Office?
You can visit T & T Comfort Food On The Go, a fast food restaurant nearby, for a quick meal after your visit.
Are there any nearby services for beauty and relaxation close to the Post Office?
ZART Beauty Studio and Serenity Spa and Salon - Apopka are nearby for spa and beauty services if you want to relax before or after your visit.
Are there any healthcare providers near the Post Office in Apopka?
Yes, Smile Concepts Orthodontics and Baptiste Dentistry For Kids are nearby dental services, and Ability Rehabilitation offers physical therapy and sports medicine.
What online resources are available for managing USPS services from this location?
You can schedule passport appointments, reserve PO Boxes, and track packages through the official USPS website and their mobile apps available on iOS and Android.