Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 321 Montgomery Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
321 Montgomery Rd, Altamonte Springs, FL
32714, United States
Hours
Reviews
2.6
232 reviews
5 stars
78
4 stars
14
3 stars3
2 stars
14
1 star
123
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some staff members, particularly Glenn and Charles, received praise for their helpfulness and professionalism, others were reported as rude and unhelpful, leading to mixed experiences.
Package Handling
Numerous complaints about lost or mishandled packages were noted, with customers expressing frustration over delays and lack of accountability.
Communication Issues
Customers frequently reported difficulties in reaching the post office by phone, with many stating that calls went unanswered or were redirected to automated systems.
Overall Experience
The overall sentiment was mixed, with some customers expressing satisfaction with the service while others highlighted significant issues, particularly with package delivery and staff professionalism.
Facility Issues
Several reviews mentioned problems with the physical location, including long wait times, lack of supplies, and inadequate facilities for package drop-off.
- CMchristina marieNov 15, 20255.0i don’t typically write reviews, but i feel like this is needed. i recently moved to the area, and my apartment complex has been everything BUT helpful in getting my keys made for my mailbox. when i had come to the post office, because it had been about 3 weeks past the due date, you can imagine i would be frustrated. However, Supervisor GLENN and other staff were extremely understanding and patient. they were eager to help me and went out of their way to make me their priority. I’ve also come by to drop packages off, and every member i’ve had was very knowledgeable and helpful, which is uncommon when i go to other post offices. great job team! Thank you for your help and service! Happy Holidays ahead!
- WFw fNov 12, 20251.0The mail carrier stuffs your items in the mailbox not caring if the mail is getting smashed. The mail carrier clearly doesn't care about anyone and is just a check collector. This time the mail carrier stuffed a box too large for the box. It was stuff in there and I could not get it out. Thankfully a Amazon driver was a le to help me. The box was 6 x 9 x 2. And the mailbox it was jammed in was that size or smaller. And a few months ago I didn't receive a lap top, the mail carrier either took it or delivered elsewhere. The manager was lame and refused to take responsibility or help just filled with excuses. Sad the post office went to crap with people that just collect checks and don't give a care.
- CRCarson RussellOct 17, 20252.0I’ve been trying to call them all day to hold my prescription for me to pick up and no one answers for 3-5 minutes and then hangs up on me…..I need my medication.
- KDKurt D.Sep 10, 20255.0While in town helping a relative get relocated and situated, we had issues with mail forwarding to deal with. P.O. employees Glenn and Steven helped us on three different occasions and certainly went above and beyond behind the scenes to help us get a very confusing situation sorted out. I’m happy to say that all is good now and with everything being properly received and delivered. Thank you, thank you and thank you!
- MSMegan SlatonAug 22, 20255.0I have been coming to this branch for the last three years for personal and business shipping. I have had the best experience every single time. We are moving out of state for military orders and I truly will miss the people who work here. Charles and Jon always greeted me with a smile and were so kind even on the days it was chaotic with a line. I appreciate the patience and kindness of these two as well as the other staff in this location and hope they continue to do well in whatever they pursue.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service location at 321 Montgomery Rd?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a U.S. passport at the 321 Montgomery Rd Post Office?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo. You should complete and print your passport application before visiting.
Is an appointment required for passport services at this location?
Most Post Offices require scheduling an appointment for passport services using the online scheduler, but limited walk-in hours may be available at select locations.
Does this Post Office provide passport photo services and what is the cost?
Yes, passport photo services are available by appointment and cost $15 per photo.
What are the operating hours of the United States Postal Service at 321 Montgomery Rd?
Monday to Friday, the Post Office is open from 9:00 AM to 6:00 PM, and on Saturday from 9:00 AM to 1:30 PM. It is closed on Sundays.
How can I get and access a PO Box at this Post Office?
You can search, reserve, and apply for a PO Box online or in person by bringing two valid IDs and a completed application. Most locations offer 24/7 lobby access to PO Boxes, but hours may vary.
Are there any places near the Post Office where I can get my hair styled or a beauty treatment after mailing packages?
Yes, nearby salons such as ShemCuts, HCI Hair Solutions, Britts_Uniquehands, and Hair Essentials offer beauty and hair services you might visit after your Post Office errands.
If I need locksmith services near the Post Office, where can I find one?
Auto Lock Experts, a key and locksmith service, is located nearby and can assist you with your locksmith needs.
Are there healthcare or wellness services close to the 321 Montgomery Rd Post Office?
Yes, nearby services include Advanced Therapies Florida for acupuncture, Integrative Health & Alternative Pain Center for physical therapy, Webb Chiropractic, and New Direction Natural Medicine for holistic care.
Is there any public transportation or landmark near the Post Office to help locate it easily?
The Post Office is in Altamonte Springs, near landmarks like Los Altos, which is a historical building and accommodation, useful for orienting visitors to the area.