United States Postal Service

1.8
115 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1704 W Newport Pike to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1704 W Newport Pike, Wilmington, DE
19804, United States

Hours

Reviews

1.8
115 reviews
5 stars
22
4 stars
1
3 stars
1
2 stars
4
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with specific complaints about employees being dismissive and argumentative.

Delivery Issues

Many customers reported problems with packages being delivered to the wrong addresses or not delivered at all, leading to frustration and lost items.

Phone Accessibility

Customers frequently mentioned the inability to reach the post office by phone, with many calls going unanswered.

Mixed Experiences

While some customers reported positive interactions with specific employees, the overall sentiment leaned towards dissatisfaction with service quality.

Cleanliness and Organization

A few reviews noted that the post office was clean, but many others criticized the lack of organization and professionalism among staff.
  • TR
    Ted R
    Oct 20, 2025
    1.0
    They don't answer the phones and I can't get any information about my package that was supposed to be delivered that was ultimately never delivered through them. Got burnt BAD shipping with USPS and these people obviously don't feel accountable or responsible if your package never arrives or if they "accidentally lose" your shipment. But what can you really expect from postal government employees over in Biden's neck of the wood who hate their jobs and the people that they work for?
  • BI
    Bradford Levering II
    Aug 11, 2025
    5.0
    Short line, quick service, but the prices are still gonna
  • KD
    karfn daltin
    Aug 7, 2025
    5.0
    I could but I will not do that, because...? Empathy say no do not do dat! OTAY.
  • JF
    Juan Fernandez
    Jul 10, 2025
    1.0
    Rude employees
  • RM
    roxy mcgowan
    Jul 9, 2025
    1.0
    Went in to buy stamps . Guy at counter had ear buds in. Grumbling an complaining,to other gal he was tired. Why does this location has main doors locked ? Asked guy says manager did it. Door not broke just blocked. Has been for 4 yrs.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.