United States Postal Service

1.8
116 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1704 W Newport Pike to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1704 W Newport Pike, Wilmington, DE
19804, United States

Hours

Reviews

1.8
116 reviews
5 stars
22
4 stars
1
3 stars
1
2 stars
4
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of accountability.

Delivery Issues

Frequent complaints about packages being delivered to the wrong addresses and delays in mail delivery were noted, causing significant customer dissatisfaction.

Operational Hours

Customers reported that the post office often opens late and closes early, leading to inconvenience for those trying to access services.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment leaned heavily towards negative experiences.
  • DD
    Dundilla
    Dec 13, 2025
    1.0
    Bad service. Opens late.
  • TR
    Ted R
    Oct 20, 2025
    1.0
    They don't answer the phones and I can't get any information about my package that was supposed to be delivered that was ultimately never delivered through them. Got burnt BAD shipping with USPS and these people obviously don't feel accountable or responsible if your package never arrives or if they "accidentally lose" your shipment. But what can you really expect from postal government employees over in Biden's neck of the wood who hate their jobs and the people that they work for?
  • BI
    Bradford Levering II
    Aug 11, 2025
    5.0
    Short line, quick service, but the prices are still gonna
  • KD
    karfn daltin
    Aug 7, 2025
    5.0
    I could but I will not do that, because...? Empathy say no do not do dat! OTAY.
  • BB
    bucky “bukowski” buckman
    Jun 21, 2024
    5.0
    this post office has always give. me wonderful customer service and my mail always gets delivered

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.