United States Postal Service

1.6
187 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1500 Lancaster Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1500 Lancaster Ave, Wilmington, DE
19805, United States

Hours

Reviews

1.6
187 reviews
5 stars
19
4 stars
6
3 stars
10
2 stars
6
1 star
146

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and unheard.

Delivery Issues

Frequent complaints about lost packages, delayed mail, and incorrect deliveries, leading to frustration among customers.

Staff Attitude

Many customers reported a lack of professionalism and a negative attitude from staff members, contributing to a poor overall experience.

Operational Inefficiency

Customers noted long wait times, unresponsive phone lines, and inconsistent service hours, indicating a need for better management.

Theft Concerns

Several reviews mentioned suspicions of package theft by staff, raising serious concerns about security and trust.
  • YR
    Yaniquika Rose
    Oct 31, 2025
    1.0
    Someone at this post office stole my son halloween costume and mailed me the empty bag.
  • SS
    shorty
    Oct 30, 2025
    1.0
    Mail carrier don’t listen , when asked not to do something right and then questing you about why. If something gets damage I will whole that person responsible for my property and damages. To lazy to walk in the yard. I asked her nice twice and explain to her about issues that I have. I was told today who I can contact about this because she’s determined to do it her way.
  • DW
    dink watson
    Oct 29, 2025
    1.0
    Staff Give Irritated Attitudes , Lazy No Respect Shows No Effort In Wanting To Work
  • SP
    Sydney Petrucelli
    Oct 18, 2025
    1.0
    I waited 3 weeks for a mail key and when I called to check status they said we will call you another week when by and so I went in person. They said they lost my paperwork. Small Spanish girl with red curly hair is rude and unapologetic. I came back today for a key and it didn't even work. Now I'm calling to no avail even tho it was completely empty when I picked up my key a half hour ago. People needs jobs out here so I think this post office should seek real help. Absolutely ridiculous and a terrible representation so far of my new neighborhood post office. I went back again to return my key another woman in a red hoodie said she didn't need my area code or apartment number in an extremely rude and again unapologetic tone. Everyone in there is so miserable.theyre acting like I'm the enemy for having an issue with my mail key not working and this is my 3rd visit over the same thing that was only supposed to take one week . This place needs to be shut down 👎🏻
  • BL
    benjamin lugo
    Sep 27, 2025
    1.0
    this the second time they lost my package i pay for a box to ensure my items delivery and all they say is go online and file a claim horrible service it should be closed!!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.