Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1500 Lancaster Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.6
189 reviews
5 stars
19
4 stars
6
3 stars
10
2 stars
6
1 star
148
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and ignored.
Delivery Issues
Many customers reported lost packages, delayed deliveries, and incorrect mail being delivered to wrong addresses.
Staff Attitude
Several reviews mentioned a general lack of effort and a negative attitude among staff, contributing to a poor customer experience.
Operational Inefficiency
Customers frequently noted long wait times, unresponsive phone lines, and inconsistent service hours.
- IDIsland Gurl DatDec 22, 20251.0Complete Lack of Accountability and Oversight This USPS location shows a disturbing failure of accountability, transparency, and internal oversight. A letter carrier fraudulently signed for THREE insured packages requiring signature confirmation, then removed those packages from the delivery system and kept them at their private residence for over a month while the recipient was overseas. During this period, USPS treated the packages as lost, forcing the sender, the paying customer, to file insurance claims due to USPS’s failure to deliver or account for them. One month later, after claims were filed, the same carrier suddenly delivered the packages. No credible explanation. No documentation. No consequences. USPS Headquarters in Washington, DC is aware. The USPS Postal Inspector is aware. Local management is aware. The paying customer received NOTHING, no explanation, no accountability, no resolution, only the response that “due to privacy, USPS cannot disclose what actions were taken.” Let that sink in. How is this acceptable? Forged signatures on insured mail, Packages removed from USPS custody Stored privately for weeks, Financial loss and insurance claims triggered, Zero visible disciplinary action This is not a mistake. This is a systemic breakdown of oversight. The Wilmington USPS facility at 1500 Lancaster Ave urgently requires a full audit of: Signature confirmation procedures Carrier accountability Claims handling Supervisory oversight If this can happen three times to one customer, it can happen to anyone. USPS cannot expect public trust when serious misconduct is quietly swept aside and the only person left in the dark is the customer who paid for the service. Until meaningful accountability exists, this location does not deserve confidence or trust.
- FLFelicia LopezDec 17, 20251.0This is the worst post office I have ever encountered. Two packages that I have mailed have gotten lost. And they just don't care at all. They act like you're annoying them after you've paid an arm and a leg to ship something using their service. Then they lose it! I have a small nail business. I take a lot of time and energy making sense for my clients and for them to be lost in the mail like they mean nothing is super frustrating and costly. Not to mention this staff is extremely rude and nasty and act like they dread being there. Not my problem. If you don't want to work there then don't apply. The post office is extremely customer service oriented and if you don't strive in a field like that then maybe that's not the job for you.
- YRYaniquika RoseOct 31, 20251.0Someone at this post office stole my son halloween costume and mailed me the empty bag.
- SSshortyOct 30, 20251.0Mail carrier don’t listen , when asked not to do something right and then questing you about why. If something gets damage I will whole that person responsible for my property and damages. To lazy to walk in the yard. I asked her nice twice and explain to her about issues that I have. I was told today who I can contact about this because she’s determined to do it her way.
- DWdink watsonOct 29, 20251.0Staff Give Irritated Attitudes , Lazy No Respect Shows No Effort In Wanting To Work
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services does the United States Postal Service at 1500 Lancaster Ave offer?
The Post Office offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this location?
Yes, this Post Office accepts first-time U.S. passport applications and can also take passport photos by appointment.
Do I need an appointment for passport services?
Most passport services require an appointment through the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours of this post office?
Monday through Friday from 8:00 AM to 5:00 PM, and Saturdays from 8:00 AM to 2:00 PM; closed on Sundays.
Can I get a PO Box at this location and how do I apply?
Yes, you can apply for a PO Box online or in person by bringing two valid IDs and a completed application form.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary, so check with the local Post Office for details.
What nearby places can I visit before or after my trip to the Post Office?
You can visit Clayton Park for outdoor activities, China House Express for Asian cuisine, or Gino's Pizza for Italian food, all located near the Post Office.
Are there local healthcare facilities near the Post Office?
Yes, CarePortMD Express Clinic and CareForceMD Speedy Care are nearby urgent care and medical centers for any health needs around your visit.
Where can I shop for groceries close to the Post Office?
Save A Lot and Lesly Grocery are nearby stores where you can shop for groceries and household supplies conveniently.
How can nearby transit or community centers assist in reaching the Post Office?
Nearby Wilmington Post Office and Post Office Lancaster Ave Stn serve as local postal and community centers, helping you navigate the area and access postal services conveniently.