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Brand Certified

United States Postal Service

1.8
(96 reviews)

Business Details

3801 Kennett Pike, Wilmington, DE
19807, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3801 Kennett Pike to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3801 Kennett Pike, Wilmington, DE
19807, United States

Hours

Reviews

1.8
96 reviews
5 stars
15
4 stars
6
3 stars
0
2 stars
0
1 star
75
  • JW
    Jordan Woodside
    Jan 20, 2026
    1.0
    Got turned away from a passport appointment when I was 8 minutes late, with the form already filled out. Some flexibility would really be appreciated but I’m not sure if they just don’t want to do their job, or if they’ll actually get screwed for taking someone so late(8 mins). Even though its well known the whole process takes less than 15mins. There was only one, older, counter lady though. Hope they can add more staff to this location, its so nice otherwise. Maybe someone specifically for passports, in the Trump era it seems like all of the appointments are filled up each day. (We’re ready to gtfo).
  • DM
    Diana Miller
    Dec 13, 2025
    5.0
    I love the workers here! I've been going here for years bc of them & bc it's a million times better than the Lancaster Ave location. They are personable & friendly even after working long, stressful days. Sometimes there are longer wait times bc they are understaffed or doing passport appts, but 9 out of every 10 times its under 5 mins for me.
  • MM
    Mike
    Nov 17, 2025
    1.0
    Do not go after 4:30 pm if you need to do anything at the counter! Specifically went here because it's listed online & at the physical location they're open until 6pm. They aren't! Was closed at 5:15 pm!!??? If it closes at 5 or earlier then please change your sign on the door, inside & online.
  • JC
    Jane C
    Nov 12, 2025
    1.0
    Awful and rude employees.. Say they open at 9:00 when sign on door and posted on google says 8:30.
  • JR
    Joshua Reamer
    Oct 21, 2025
    5.0
    Very friendly Postal Workers got me out fast for my new Passport.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

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