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Brand Certified

United States Postal Service

2.5
(87 reviews)

Business Details

3434 Old Capitol Trl, Wilmington, DE
19808, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3434 Old Capitol Trl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3434 Old Capitol Trl, Wilmington, DE
19808, United States

Hours

Reviews

2.5
87 reviews
5 stars
26
4 stars
7
3 stars
1
2 stars
2
1 star
51
  • MP
    Madison Plazio
    Jan 20, 2026
    1.0
    I am extremely disappointed with my recent experience at this USPS location. Every time I visit, I encounter the same staff member, Collins Melody, who consistently talks down to me and makes me feel belittled due to my speech impediment. Today was particularly upsetting—when I made a mistake signing a check to pay for stamps, she laughed at me and even said she couldn’t tell if I had any brain cells, then refused to serve me. Fortunately, the manager was very kind and helpful, and I was able to get the stamps I needed thanks to him. However, it is unacceptable for any customer to be treated this way, and I hope USPS takes this complaint seriously. No one should be humiliated or denied service for a minor mistake or because of a speech difference.
  • AA
    Aida E Alicea
    Dec 18, 2025
    5.0
    I’ve had great experiences at this post office. There are 3 particular staff members (women) who are always pleasant, friendly, patient, and very helpful, even during a busy time. It’s always appreciated when customer service is done with care and professionalism. Thank you to the team for making my visits smooth and pleasant!
  • JA
    James Albany
    Nov 18, 2025
    1.0
    This location is horrible. The two ladies at the counter said that couldn't help me set up a post office box. After hiding in the back for 10 minutes they came out and finally asked how they could help me. I told them I just need a po box set up. Nothing fancy. After explaining how id been waiting for 15 minutes with no other customers in the room I was denied service. They finally got another lady out of the back to do it. This po box was mainly for a very important peice of mail. Which was shipped two weeks earlier from child custoday court and was late and was torn up and opened. They also lock the place down early by 5pm every day so there is no chance to even get to your po box and get your mail. Save your money and get a po box somewhere else. Horrible service
  • RB
    Rhonda Brochu
    Oct 4, 2025
    5.0
    This is the best post office around. The staff here is amazing always so helpful and friendly. No matter how many packages I ask them to scan they do it without giving me a problem

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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