United States Postal Service

1.8
175 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4901 Governor Printz Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4901 Governor Printz Blvd, Wilmington, DE
19809, United States

Hours

Reviews

1.8
175 reviews
5 stars
25
4 stars
8
3 stars
5
2 stars
3
1 star
134

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor communication and lack of accountability.

Package Issues

Numerous complaints about missing or misdelivered packages, with some customers suspecting theft or mishandling by staff.

Staffing Problems

Frequent mentions of being short-staffed, leading to long wait times and inadequate service.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment was negative regarding service quality.

Operational Issues

Complaints about inconsistent hours, including early closures and failure to answer phone calls.
  • MH
    Maureen Heinly
    Jul 11, 2025
    1.0
    I find it amazing that several gallons of juice can be made to fit into a tiny Three square inch metal post office box. Damn I would love to have an honest government employee. OCEAN SPRAY CRANBERRY /PEACH JUICE I PAID OVER $140 FOR
  • TS
    Tabitha Scheibe
    May 7, 2025
    5.0
    Whoever was working today around noonish was so wonderful. The post office only had 40 special stamps for our heavy wedding invitations so she input and printed 23 individual paper-stamps for the rest of the invitations so that we could get them sent out today. Thank you so much! I know it was tedious but you were a champ about it.
  • RJ
    Robert Green Jr
    May 15, 2023
    1.0
    Poor service they lost my package.
  • LV
    Loriyah VnFMom
    Oct 12, 2022
    5.0
    I wish I could remember the name of the lady who waited on me at this post office. If I see her again, I will update this post. She is a delight to every single person in line! She also shows she is a diligent and skilled worker. She stands out among the grumpy workers like a shining light! I'm pretty sure she is the heart of this post office. She reminds me that there kindness and patience are still alive and well in customer care. If you e been to this location, you probably know exactly who I'm talking about! The five stars goes to her and her great service with a smile!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.