United States Postal Service

1.8
178 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4901 Governor Printz Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4901 Governor Printz Blvd, Wilmington, DE
19809, United States

Hours

Reviews

1.8
178 reviews
5 stars
27
4 stars
9
3 stars
5
2 stars
3
1 star
134

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor communication and lack of accountability.

Package Issues

Numerous complaints about lost, misplaced, or incorrectly delivered packages, leading to frustration among customers.

Staffing Problems

Frequent mentions of being short-staffed, resulting in long wait times and inadequate service.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment was overwhelmingly negative.
  • JJ
    JD
    Dec 17, 2025
    5.0
    If there are ever any concerns, Miss Val is always kind and helpful and responds quickly to remedy the situation.
  • YW
    yao W
    Dec 6, 2025
    5.0
    Staff helped a lot and they are the best and best services
  • JH
    Juntian He
    Nov 28, 2025
    1.0
    Worse post office ever!! Misplace my camera package to someone else's mailbox. Get your job done!
  • PM
    Patrick Moore
    Dec 26, 2016
    5.0
    I dunno what everyone's complaining about, it's a post office not a luxury hotel.
  • BR
    Becky Reudter
    Jul 13, 2016
    2.0
    I had a delivery problem receiving a package from Amazon. it made me turn into a person I am not. very upsetting. in the end they finally made it right just took way longer then it should of ever had to. and if your ever thinking of being in a rush or on a time schedule don't even attempt. go somewhere else.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.