United States Postal Service

Reviews

• DT

  DAC TX

  Feb 3, 2026
  1.0
  Missing mail with credit cards in them.
• SS

  Shania Shania

  Jan 12, 2026
  5.0
  I always received my parcells about 10 days -14 days.. And never missing. Once my parcel can not be tracking for more than a week by USPS, but that parcel tracked after arrived Jkt.
• IM

  Imani Mosquera

  Jan 8, 2026
  3.0
  One of the clerks has the worst attitude every single time you go, like someone’s constantly peeing in her cereal. Thankfully, the other clerk has a wonderful disposition and they balance each other out. Management really needs to talk to Ms. Attitude or move her to the back, she’s incredibly condescending and impatient as if it’s not her job to answer questions.
• MD

  Ms Dixie

  Nov 20, 2025
  1.0
  December 2024, I rented P.O box at the Trolley Square station. The box was closed without my consent. After I complained, it was reopened. I subsequently paid for its renewal, demonstrating my intent to maintain the service, Systemic Failure Begins: Despite my payment, the post office again closed my box and changed the lock. Astonishingly, they continued to place mail into a locked box to which I was denied access. Complete Loss of Mail: For months, each visit to the post office to inquire about my mail was met with the same response from clerks: "We don't know where your mail is." During this time, I complained to the Postmaster for Wilmington, and Postal Service, to no avail, if anything it made the situation worse. Two months ago, (September 2025), I spoke with the new supervisor who acknowledged the problem. He personally delivered a large accumulation of my mail a few days later. This confirmed that my mail was being held within the facility, inaccessible to me. Since that one-time delivery, I have received no mail whatsoever. In fact, 11/19/25, I received a call from Delmarva Power requesting my new address, I told the young lady that that I’m still at the same address. She then explained that the post office sent my mail back and wrote on the envelope, “return to sender, moved wear about unknown .” This is not a case of intermittent service; it is a complete blackout of my postal delivery. On November 17, 2025 I visited the Rodney Square office. The clerk, who was visibly annoyed, again stated she did not know where my mail was and, when I requested to speak with the supervisor, I was told he was not available. The consequences of their shameful failures are not merely inconvenient; they are catastrophic. • Financial Security: My bank sent a new debit card six weeks ago. It has never been delivered, leaving me without secure access to my funds. • Loss of Vital Benefits: Most devastatingly, the Delaware Department of Labor sent time-sensitive correspondence regarding my unemployment claim. Because the post office held this mail for over three months, the deadline to respond expired. As a direct result, my unemployment benefits have been terminated, and I'm now indebted to the state of Delaware for a portion of the payment received.
• LB

  Luz Ballesteros

  Oct 30, 2025
  1.0
  My husband and I were waiting for a very important document; mine arrived, but my husband's was marked as having insufficient address. We contacted the sender and the address is completely correct. My husband went to the office and the employee wouldn't let him explain, she just kept repeating that he had to call the sender. He explained that had already done that, and he was still behaving rudely. Received no support or help, only from another employee who was supposedly going to try to do something. The customer service is awful; if you don't want to work with people, find another job and be consistent.

Frequently Asked Questions About United States Postal Service