With a focus on the community of small businesses and consumers, Staples in Wilmington, DE provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were reported as rude or unhelpful.
Staffing Issues
Several reviews noted understaffing, leading to long wait times and poor service experiences.
Product Quality
Customers expressed satisfaction with the quality of products, particularly office supplies, but some reported issues with specific items.
TSA Pre-Check Experience
The TSA Pre-Check service received significant criticism for long wait times and poor management.
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Tatyana N
Jan 4, 2026
2.0
I went to this Staples location to pick up an order that was already paid for and ready. I waited almost 10 minutes at the counter with no acknowledgment.
I understand delays when a store is busy, but this was not the case. Two employees were standing at the shipping section having a personal conversation with a customer while I waited. When that customer even pointed out that someone should help me, the employee brushed it off and said it was fine.
As a paying customer, being ignored like that was frustrating and disappointing. A simple acknowledgment or explanation would have gone a long way. Customer service and awareness definitely need improvement.
MM
Mila
Dec 30, 2025
5.0
This is an amazing store. I bought a folder for about 5 dollars. The folder was plastic and good quality. I also bought pens and highlighters. While looking at the pens, I never saw bad quality pens. They were good quality, as well as the highlighters. The cashier was very nice.
KM
Kenneth Martin
Dec 15, 2025
5.0
Great service when I purchased my printer.
RB
Ralph Butler
Dec 9, 2025
5.0
Staples has the best customer service and most competitive prices on earth!!
FD
Frances DiSalvo
Dec 8, 2025
1.0
Horrible experience with manager Mark at Prices Corner, Staples, Wilm, DE. Rude, he talked down to me, lost my documents and pictures on my Old Laptop that he was supposed to Transfer over to a New Laptop.
This is 3rd laptop bought in 12+ years & been going there for 20 Years and have never been spoken to or treated that way.
Disgusting & I tried in vain to explain to this man, having surgery, need LT complete.
Nightmare to say the least.