The UPS Store

4.4
279 reviews
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Business Details

231 Stadium St, Smyrna, DE
19977, United States
(302) 389-8036
https://locations.theupsstore.com/de/smyrna/231-stadium-st
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7503 in Smyrna offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
231 Stadium St, Smyrna, DE
19977, United States

Hours

Reviews

4.4
279 reviews
5 stars
229
4 stars
10
3 stars
4
2 stars
2
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while many customers praise the friendly and helpful staff, several reviews highlight rude behavior from one employee, leading to frustration.

Convenience

The store is frequently noted for its convenient location and extended hours, making it a preferred choice for many customers.

Service Speed

Customers appreciate the quick and efficient service, often mentioning fast processing times for shipping and returns.

Store Cleanliness

The store is consistently described as clean and organized, contributing to a positive shopping experience.
  • FD
    Fibrenew North Central Delaware
    Dec 29, 2025
    5.0
    Because every time we use your store everyone is very helpful and so the customer service is great.
  • KH
    Karen Hampton
    Dec 9, 2025
    5.0
    Fast and respectful service.
  • CB
    Christine Brown
    Nov 19, 2025
    5.0
    Utpal Turakhia went out of his way to help me. I looked up the wrong store and thhhought they were open until 7pm. But they had closed at 6pm. He saw me try to get in before I noticed the sign. As I was walking away he unlocked the door and let me drop off my package. He did not have to do that! What a nice man! I am so appreciative of his kindness!!!
  • JC
    J C
    Nov 16, 2025
    1.0
    The lady working the counter is extremely rude. I arrived 25 minutes before the store was set to close on a Sunday. I had one return to Amazon that just needed the QR code scanned. She asked me why I didn’t come in earlier and why I waited so close to store closure. I told her this was the only time I could come as I have two toddlers and work full time so am very busy. I thought she was just joking and making small talk but she continued to push and say I was coming in too late. I was there in enough time to complete my transaction without holding them up from closing on time. It literally took 2 minutes to complete my transaction. She proceeds to tell me next time I need to come earlier or come on a different day during the week. I told her I came when I could and no worries I will not be back to this location. I haven’t been back since and never will. I would rather drive an hour out of my way than give my business to someone like that. Why would you set store hours and then complain when someone comes in to give you business? Make no sense to me to treat your customers that way.
  • BJ
    Brandi Johnson
    Nov 4, 2025
    1.0
    This is a ups I hate coming too they are so rude from the man to the women I only come here because it’s close but I dread coming here each time they are not helpful and just nasty
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store in Smyrna?

The UPS Store operates Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 5:00 PM, and Sundays from 10:00 AM to 3:00 PM.