United States Postal Service

3.8
18 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 312 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
312 Main St, Odessa, DE
19730, United States

Hours

Reviews

3.8
18 reviews
5 stars
12
4 stars
0
3 stars
0
2 stars
2
1 star
4
  • RC
    Renee Chrustowski
    Oct 20, 2023
    1.0
    I was discriminated against and assaulted by a disrespectful rude black female clerk at this post office who refused to mail my letters on 2 separate occasions. People like this should not be working customer service jobs if they are unfriendly, rude, and unwilling to help all customers.
  • NW
    Nicole Whitehead
    Mar 31, 2021
    1.0
    If I could give this location less than one star I would. Both the manager Tyra clerk Tamara were extremely rude and condescending. I arrived shortly before 12 waited in line while 2 customers were waited on and was told ‘oh I’m on lunch, I can’t help you” excuse me, I just waited in line while you served 2 customers and you tell me now at 12 that you are on lunch. POOR CUSTOMER SERVICE. Voicing my concerns to Tyra was a joke, she all but stated that kind of behavior is acceptable. Clearly she have never taken an IPC course. Sadly I have witnessed them both on serval occasions behave this way with a certain demographic, but go out of their way to service others. Needless to say I will be filing a formal complaint. If you can’t master basic customer service skills, you in no way should be the face of an organization.
  • SI
    Sharlym Ives
    Jun 22, 2019
    5.0
    Great staff. Always helpful.
  • KS
    Kona BBQ Store
    Jun 4, 2016
    5.0
    They are the best! We drive an extra couple of miles to come here instead of dealing with the mess at Middletown. Thank you for being so great!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.