The UPS Store

Reviews

• TN

  Ted Nevins

  Nov 5, 2025
  1.0
  Make sure you get a receipt when dropping something off. Have dropped package off and it was never shipped somehow disappeared.
• PO

  Patty OBrien

  Oct 12, 2025
  5.0
  Ive gone to this store for YEARS and everyone has always been so polite and efficient. I was looking for open hours online and was surprised to see the bad reviews. Decided to post a positive one to let people know its a great store w great service!
• DH

  Dylan Herbst

  Oct 7, 2025
  1.0
  Unbelievable and Offensive Experience at This UPS Store I had an absolutely shocking experience at this UPS location. When I walked in, I immediately noticed a sign at the counter asking, “Do you believe in Jesus Christ?” The employee behind the counter then asked me the same question directly. When I responded honestly that I do not believe in it because of my sexuality, he proceeded to tell me that I would “burn in hell,” that my sexuality is “not natural,” and that I should “go to confession to tell my sins.” He even added, “If someone was committing a sin, wouldn’t you want someone to pray for you?” I was stunned. This is completely inappropriate and offensive — especially in a business setting. I came here to mail a package, not to be judged or proselytized. It’s unbelievable that a UPS Store would allow an employee to display religious signage and interrogate every customer about their beliefs. No one should be made to feel shamed or harassed because of their identity when simply trying to use a shipping service. I sincerely hope UPS corporate takes this seriously. This kind of behavior has no place in a professional environment.
• MD

  Michael Davis

  Sep 11, 2025
  5.0
  Its THE GO TO for shipping, packaging. Friendly, helpful service and BOB works here. English is spoken. Fast service, personal service, locals run the store.
• RC

  Rob Cunningham

  Sep 5, 2025
  1.0
  Absolute worst customer service ever. The worst part is they do not care and do not have to. They make $1 a package for Amazon returns. So the labor is paid for everyday with a profit. Its shocking because every other UPS store is run by 20 year olds who typically are the worst. This one is filled with retirees, so they may be a little slower but you would expect they would take pride in thier work. There is no other choice for packages in the area. So, maybe i need to open a parcel plus franchise like the one in Rehoboth so the people in Oceanview and Bethany can have the choice of UPS, USPS, FedEx and a smiling face who actually cares. Its a real shame. I have had too many poor experiences to talk about. Every time instead of an apology and assurance that they will improve. I get an excuse, with them blaming “the new guy”. I thought not taking accountability was a something insecure children did. Im ashamed and shocked.

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