United States Postal Service

1.5
99 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 501 Delaware St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
501 Delaware St, New Castle, DE
19720, United States

Hours

Reviews

1.5
99 reviews
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1
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84
  • JS
    Joseph Santos
    Nov 12, 2025
    1.0
    Was not open on time
  • RS
    Renee Seabrook-Hart
    Feb 17, 2024
    3.0
    Friendly staff. Closed earlier due to staffing
  • SA
    Saleh Alenazi
    Jan 10, 2024
    1.0
    As a business owner, my customer was supposed to receive their package on Monday, January 8, 2024, but they have not received it yet. Today is January 10, 2024, and despite this, the package has been marked as delivered. What kind of lie is this? Are we supposed to accept this situation? We wish we could rate this postal office below 0.
  • AA
    Aloura
    May 9, 2017
    1.0
    Absolutely impossible to get ahold of these clowns. I went in one day because I had to get a new mailbox key, waiting in an empty lobby for ten minutes an hour before closing time. I could hear the man shuffling around behind everything in the back, and finally he rambled out, wild eyed and confused and gave me my key. No customer service. I got a pink slip for attempt to deliver a piece of mail but it had no name, just an address. I keep calling and calling to make sure it's actually for me, seeing as I just moved in and I get mail for dozens of other people who've lived here, even though I've been here with my boyfriend for six months! I call and I get no answer! I even tried to call another post office and make sure the number was right. They gave me the same number I had. The phone just rings and rings and rings and rings. It's nuts. It's a shame I finally have my dream place and this is what I have to deal with. And my boyfriend and I both work during their business hours, so what are we supposed to do? Sorry for being upstanding members of the work force. What a nightmare!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.