Business Details
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Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in New Castle, DE provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
196 reviews
5 stars
112
4 stars
21
3 stars
12
2 stars
5
1 star
46
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Cheryl and Nolan for their exceptional service.
Customer Service Issues
Several reviews highlighted poor customer service experiences, including rude behavior from staff, long wait times, and unhelpful responses, particularly in the print and tech departments.
Store Conditions
Feedback indicated mixed reviews on store cleanliness and organization, with some customers noting a clean and well-stocked environment while others reported dirty conditions.
Order Fulfillment
Customers expressed frustration with order fulfillment issues, particularly regarding same-day pickup and Amazon returns, citing delays and lack of communication.
Positive Shopping Experience
Despite some negative feedback, many customers reported positive shopping experiences, appreciating the variety of products and the ease of finding what they needed.
- DJDavid JohnsonNov 15, 20251.0Store had ups signs all over the place but when I asked about it they said they don't do UPS. I have no clue what's going on with them
- JBJeffrey BowensNov 4, 20255.0The knowledgeable staff and assistance that I received helped me to make the necessary decisions to ensure a successful outcome.
- MWMarilyn WaringOct 31, 20255.0The staff at New Castle Staples have been at great every time I have been there. Especially with getting benefits from the rewards program.
- MJMartin Mojica Jr.Oct 11, 20255.0I'm giving this 5 stars with a COMPLAINT. I like the store and staff but I just had a weird negative experience with a young guy named Camron. If he gave me his real name. I've taken Amazon packages in over the last few months and always had a normal pleasant experience. This time was really odd. Cameron asked me why I had so many returns. 4 items. I didn't have too but I explained that my daughter's room was completely made over and some of the items didn't work with the room. The color was off from the Amazon image. He seemed bothered that one item actually fit into the Staples return box and made a comment saying that it sucked that it does fit because he has to take it. I told him he's being judgmental and I told him that its kind of his job to take these returns so I don't see the issue. The lady behind me had a confused look also. He said he doesn't get paid to do Amazon, and that he judges everyone. "Especially people that buy clothes and shoes online." I'm not sure if he was trying to be funny but it wasn't. I got the impression that he doesn't like his job and was hoping things didn't fit so he wouldn't have to do his job. He told me that I could have bought the Dog Bed in a store and not Amazon. What does he care? Just take the returns. I told him he wouldn't make it in this world with that attitude. If he's trying to be funny he needs to work on his delivery. If it's his personality he's got a long road ahead of him. I really hope he's just trying to be funny. There you have it. 5 stars with a weird negative review. I don't blame the store of staff for this one experience.
- TDTerri DaleOct 3, 20255.0If Cheryl isn’t EMPLOYEE OF THE YEAR, then they need to close the whole store down! I was just at this location and Cheryl was working triple duty as the ONLY cashier, ONLY customer service person, and ONLY Amazon returns person. She did it all with a smile and was helpful and courteous to all three groups of people. 1. SHE NEEDS SOME HELP, but 2. SHE ALSO NEEDS RECOGNITION FOR HER EFFORTS TO KEEP STAPLES MOVING! Kudos to you, Cheryl 💕
Frequently Asked Questions About Staples
What services does Staples in New Castle, DE offer?
Staples provides printing, shipping, technology, travel, and recycling services, along with products essential for working and learning.
What are the operating hours of Staples in New Castle?
Staples is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
Can I get same-day delivery and curbside pickup at Staples New Castle?
Yes, Staples offers in-store pickup, curbside pickup, delivery, and same-day delivery services.
What payment methods are accepted at Staples in New Castle, DE?
Staples accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
Which popular brands can I find at Staples in New Castle?
Staples carries brands such as Amazon, Dell, HP, Apple, Microsoft, Canon, Epson, Logitech, and many more.
What types of products are available at Staples in New Castle?
Products include computers, laptops, printers, office supplies, furniture, notebooks, pens, cleaning supplies, and more.
Is there free Wi-Fi available at Staples New Castle?
Yes, Staples offers free Wi-Fi to its customers.
Where is the nearest shipping service apart from Staples in New Castle?
The UPS Access Point location and UPS Alliance Shipping Partner are nearby for convenient shipping needs.
What dining options are near Staples in New Castle?
Nearby dining options include Ed's Hot Dogs, TGI Fridays, Arby's, and Wendy's for various meals and quick bites.
Where can I find banking and ATM services near Staples in New Castle?
WSFS ATM and Citizens Bank are close by, providing convenient access to banking and ATM services.