Staples

3.7
198 reviews
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Business Details

128 Sunset Blvd, New Castle, DE
19720, United States
(302) 395-3910
https://stores.staples.com/de/new-castle/128-sunset-blvd
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About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in New Castle, DE provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
128 Sunset Blvd, New Castle, DE
19720, United States

Hours

Reviews

3.7
198 reviews
5 stars
113
4 stars
21
3 stars
12
2 stars
5
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members received praise for their friendliness and helpfulness, others were criticized for being rude or indifferent.

Staffing Issues

Several reviews mentioned long wait times and inadequate staffing, particularly during busy periods, leading to frustration among customers.

Product Availability

Customers appreciated the variety and availability of products, but there were complaints about certain services not being offered as advertised, such as UPS drop-off.

Store Cleanliness

Some reviews highlighted cleanliness issues within the store, particularly in high-traffic areas.

Positive Experiences

Despite the negative feedback, many customers reported positive experiences with specific employees who went above and beyond to assist.
  • GW
    Gina Waffles
    Dec 19, 2025
    5.0
    I like this location for its friendly staff, easy to find items, and decent prices -- especially when it comes to back-to-school stuff. I use the copiers, occasionally, too, which is convenient... but it's the quality writing and paper items that keep bringing me back.
  • EE
    Elizabeth
    Nov 26, 2025
    1.0
    Literally standing here for over twenty minutes waiting to pay and pick up business cards. I arrived shortly after 1:00, 1:03 I believe. There was someone being helped and then three people arrived AFTER I did to deliver stuff and the employee said I'll be right with you and has proceeded to help 4 customers that came in after I did. It has been nearly 25 minutes of me standing here. This is absolutely ridiculous. You don't leave a customer waiting who was here to wait on people who came in after. Absolutely atrocious. Do better.
  • DJ
    David Johnson
    Nov 15, 2025
    1.0
    Store had ups signs all over the place but when I asked about it they said they don't do UPS. I have no clue what's going on with them
  • JB
    Jeffrey Bowens
    Nov 4, 2025
    5.0
    The knowledgeable staff and assistance that I received helped me to make the necessary decisions to ensure a successful outcome.
  • MW
    Marilyn Waring
    Oct 31, 2025
    5.0
    The staff at New Castle Staples have been at great every time I have been there. Especially with getting benefits from the rewards program.
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Frequently Asked Questions About Staples

What services does Staples in New Castle, DE offer?

Staples provides printing, shipping, technology, travel, and recycling services, along with products essential for working and learning.

What are the operating hours of Staples in New Castle?

Staples is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.