Brand Certified
United States Postal Service
1.9(202 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
298 E Main St, Middletown, DE
19709, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 298 E Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.9
202 reviews
5 stars
33
4 stars
11
3 stars
6
2 stars
13
1 star
139
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a consistently negative customer experience.
Delivery Issues
Many customers reported frequent problems with packages being marked as delivered but not actually received, along with misdelivered mail.
Staff Performance
While some employees received praise for their helpfulness, many others were criticized for being slow, dismissive, and unhelpful.
Overall Experience
The post office has received overwhelmingly negative feedback, with many customers expressing frustration and disappointment with the service.
- MMMary Ann MaycenFeb 19, 20265.0I have been reading all these bad reviews about the Middletown Post Office. I have used this Post Office many times and the employees have always been very friendly and helpful. I had to go there today as I lost my key to my mail box. I was greeted with a smile and was handed all the paper work I needed in a professional way. The line was long and there were only two ( 2 ) employees behind the counter. I was surprised how quick the line moved. I noticed this generation has no patience and is always in a rush. Try and remember to be kind and think that their job is not as easy as it looks, especially when they are short staffed. I suggest spending a day with one of the employees and actually see what all is involved. You may have a different opinion.
- TGTristen GrahamJan 23, 20261.0Terrible the older black lady was very very rude ain’t talk to me on how to walk thru the steps on returning an item from Amazon with a QR code. I will never be back something needs to change.
- JRJoseph RowanJan 20, 20261.0Denise is incredibly rude and unprofessional. Hard to understand how someone in a customer facing role would have such poor communication skills & be allowed to continue in their role. This place needs an overhaul - this is the third rude and unprofessional interaction I’ve encountered.
- TDToni DeLeoJan 18, 20261.0Have had multiple issues regarding packages being delivered. Was told it’d be taken higher up which never happened. Never heard anything back regarding the investigation they were having regarding the multiple missing or wrongfully delivered packages that I’ve encountered. Very poor customer service. I’ve experienced being yelled and cursed at by an employee due to me simply asking questions regarding my missing mail. Very poor service. Currently dealing with a situation with a missing package but it’s a Sunday so I’m waiting till Monday to hopefully resolve this specific issue.
- JJJasmineDec 29, 20251.0This post office is worse than terrible. In less than 6 months, I’ve had two packages gone missing that were never found. One of which was a prescription. They constantly mark items as delivered that haven’t been delivered, I receive mail intended for other homes, and the response of this office is poor. I’ve never experienced such a high level of incompetence as this office!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 298 E Main St?
You can send mail and ship packages, purchase money orders, get Post Office™ boxes, apply for passports, buy gift cards, and access other mailing and shipping services.
Can I apply for a U.S. passport at this Post Office location?
Yes, this location accepts first-time passport applications for the U.S. Department of State and can take passport photos by appointment.
Do I need an appointment to use passport services at this USPS?
Most passport services require an appointment via the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours of the USPS at 298 E Main St?
Monday to Friday, the Post Office is open from 8:00 AM to 5:30 PM; Saturday from 8:30 AM to 1:00 PM; and it is closed on Sunday.
How can I reserve a PO Box at this Post Office and are there after-hours access options?
You can reserve a PO Box online at the USPS website or in person, and most locations offer 24/7 lobby access to PO Boxes, though times may vary.
What is the fee for a passport photo at this Post Office?
The cost for a passport photo at USPS is $15.
What nearby places can I visit before or after visiting the USPS at 298 E Main St?
You can visit Silver Lake Park for outdoor activities, La Piazza Italian Restaurant & Grille for dining, or Middletown Family YMCA for fitness and recreation, all located close to the Post Office.
Are there other postal services near United States Postal Service at 298 E Main St?
Yes, nearby postal locations include Middletown Post Office and US Post Office, providing additional mailing and shipping services.
What local businesses can complement my visit to the USPS at 298 E Main St?
You might also find services like MyEyeDr. optometry, Cut Barbershop LLC for grooming, and Anbrean Cleaning Services nearby for home improvement needs.
How can I contact the United States Postal Service at 298 E Main St?
You can reach them at the local phone number +1 302-378-6241 or alternate phone +1 302-378-3026 for inquiries.
Brand Certified Facts from United States Postal Service
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