The UPS Store

2.8
226 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4755 in Middletown offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Middletown Crossing @ The Corner Of Clevenger Farm Rd & Rt 299.

Details

  • DeliveryNot available
  • Onsite servicesAvailable

Location

The UPS Store
364 E Main St, Middletown, DE
19709, United States

Hours

Reviews

2.8
226 reviews
5 stars
88
4 stars
10
3 stars
6
2 stars
8
1 star
114

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with many praising friendly and helpful service, while others report rudeness and unprofessional behavior.

Pricing Issues

Numerous reviews highlight concerns about high fees for basic services, such as printing and packaging, leading to perceptions of the store taking advantage of customers.

Store Condition

Some customers noted that the store can be messy and disorganized, which may affect the overall customer experience.

Efficiency

While many customers appreciate the quick service during busy times, others report long wait times and inefficiencies, particularly during peak hours.
  • SS
    Susan
    2 days ago
    5.0
    This store provides excellent service. The associates are helpful and knowledgeable. My transactions have been quick and efficient.
  • EB
    Earth Bound
    5 days ago
    5.0
    I have always had WONDERFUL customer service from this store. I have been going there for years, and the staff is efficient, polite, and accommodating. They always go out of their way to explain the delivery process. I will continue to go there for years to come.
  • GN
    Gina Newman
    Dec 28, 2025
    5.0
    We use this UPS location on Main Street in Middletown exclusively and have always had great service. They all have great attitudes and are very efficient and professional. I have never had a bad experience and I don't understand the bad reviews.
  • JL
    Jason and Betsy Lancy
    Dec 21, 2025
    5.0
    Always a great experience at this UPS, whether dropping off returns, getting items shipped, or things printed.
  • SL
    Scott LaScala
    Dec 20, 2025
    5.0
    This is the best UPS store I've ever used and I have used plenty. The staff here is the friendliest and most professional you'll meet. They are always willing to assist and do not make you feel rushed. It can get busy, but they work quickly and if there is a line it moves fast. I read some of the negative comments and the majority are "user error", not the UPS Store's fault. Definitely go to this location for all your shipping needs. I'm always quite happy with my experience.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Middletown offer?

The UPS Store provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.