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The UPS Store

2.8
(231 reviews)

Business Details

364 E Main St, Middletown, DE
19709, United States
(302) 378-7778
https://locations.theupsstore.com/de/middletown/364-e-main-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4755 in Middletown offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Middletown Crossing @ The Corner Of Clevenger Farm Rd & Rt 299.

Details

  • DeliveryNot available
  • Onsite servicesAvailable

Location

The UPS Store
364 E Main St, Middletown, DE
19709, United States

Hours

Reviews

2.8
231 reviews
5 stars
90
4 stars
10
3 stars
6
2 stars
8
1 star
117

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with many praising the staff for being friendly and helpful, while others report rude behavior and poor service from management.

Pricing Issues

Numerous reviews highlight dissatisfaction with high fees for basic services, such as printing and taping packages, leading to perceptions of the store taking advantage of customers.

Store Conditions

Some customers noted the store's disorganization and clutter, which could impact the overall customer experience.

Efficiency

While many customers appreciate the quick service during busy times, others have reported long wait times and inefficiencies in handling transactions.
  • DH
    Deb Hotra
    Feb 20, 2026
    5.0
    I don't understand why this store is so poorly reviewed when I've never had anything but the best experiences here. This location has been my go-to for several years now. I've used their services to mail packages and fax paperwork. I've even used the notary service and found them to be very knowledgeable about the process, a relief for me because I sure wasn't! Staff is helpful and friendly Every Single Time. I recommend them without hesitation
  • CD
    Carly Dixey
    Feb 7, 2026
    1.0
    Avoid at all cost if humanly possible. Complete jerk runs the place. Wanted $5 to print out my stores free return label and then an additional $2 for a single piece of tape!
  • DB
    Derek Breighner
    Jan 27, 2026
    1.0
    I received the wrong item from Amazon, delivered by UPS. The box was completely wrecked upon arrival (see photos). I had to return the package through UPS, which in the past, they have always made things difficult. They told me I’d have to pay $2 to have them fix up the package, they insisted that the driver is not associated with them, which may be the case, but if your delivery driver is using the same company name as your business, you’re obviously part of the same corporation. Then to make matters worse, they won’t allow you to use card for charges less than $5, so they offer you to buy sharpies in order to get to $5. I will be reaching out to UPS’ customer service, and I suggest if you must use UPS, not to use this location. Shocker that their reviews are so low.
  • SS
    Susan
    Jan 10, 2026
    5.0
    This store provides excellent service. The associates are helpful and knowledgeable. My transactions have been quick and efficient.
  • EB
    Earth Bound
    Jan 7, 2026
    5.0
    I have always had WONDERFUL customer service from this store. I have been going there for years, and the staff is efficient, polite, and accommodating. They always go out of their way to explain the delivery process. I will continue to go there for years to come.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Middletown offer?

The UPS Store provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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