United States Postal Service

3.5
50 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 651 Valley Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
651 Valley Rd, Hockessin, DE
19707, United States

Hours

Reviews

3.5
50 reviews
5 stars
26
4 stars
2
3 stars
5
2 stars
6
1 star
11
  • RD
    Riya Dattani
    Sep 9, 2025
    1.0
    Extremely poor customer service. Staff need to be more patient, polite, and respectful. Or maybe they need to be taught how to do their job sufficiently.
  • LL
    Linda
    Aug 12, 2025
    5.0
    Get on time mail
  • WW
    William Watt (Big Willie)
    Jul 23, 2025
    1.0
    Do not use this branch for your Passport needs. Incompetence on every level. Don't let them convince you that your paperwork is wrong. They messed up my daughter's application so bad that she missed out on her trip to Canada for her college internship. Their mistakes are costing our family in real world ways. They are clueless. The manager (Jack) will come out and be nice and smile and make empty promises and then do absolutely nothing to help. It has been a nightmare going on 2 months now. And when we were in there trying to talk to the manager, another parent was in there to complain about a passport problem. This seems to be a known problem that is going on and not being addressed. I recently contacted my State Senator and State representative for help.
  • TK
    Tyler Katsanes
    Jun 27, 2025
    5.0
    I come here on a daily basis multiple times a week and I drop off tons of packages each time and the workers are always extremely nice and friendly and ready to help. no matter the weather, what time of day it is or what is going on they always make sure the customers are good… thank you
  • JH
    Jeannine huber
    Jun 16, 2025
    2.0
    Let be start by saying I went there about 3 years ago to get my son a new passport and it was great. The guy was professional and helpful. This time, (June 2025) was a different story. Do NOT go to this post office if you need to get a second valid passport , (which is very uncommon - mostly just special circumstances, which we had) The young woman who helped us did not understand what we were trying to do. (We explained several times and had all the correct paperwork) She still filed it as a replacement passport which is not what we wanted. It's such a long story but I went back trying to explain and resolve the issue, and she was soooo RUDE and inconsiderate even though I was being nice to her! She got her co -worker (supervisor?) to deal with it and he was great because he actually listened to me and helped me. (while she was rolling her eyes the whole time and refused to admit she made a mistake) To sum it up, her mistake cost us a needless 280$, and now my son can not go on his summer trip and she has no idea. So go somewhere else if you need this service, it was soooo frustrating.! Update… I talked to Jack (a supervisor) today about my situation and he was so nice and apologetic and I felt heard. Just sorry I didn’t see him the first time!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.