Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 445 Bank Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
196 reviews
5 stars
30
4 stars
12
3 stars
7
2 stars
9
1 star
138
What are people saying?
AI-generated from recent customer reviews
Long Wait Times
Customers frequently reported long lines and slow service, often with only a few employees working during busy hours.
Customer Service Issues
Many reviews highlighted rude or unhelpful staff, with several customers expressing frustration over poor communication and lack of assistance.
Delivery Problems
Numerous complaints were made about lost packages, misdelivered mail, and unresponsive customer service regarding delivery issues.
Staff Performance
While some employees were praised for their helpfulness, many reviews indicated a need for better training and more staff to handle customer needs.
- DDDeniseDec 20, 20251.0Worst post office ever. I feel bad for the workers there. They have to be overwhelmed by the continuous lines.
- FCFernanda CaalDec 20, 20251.0bad experience, bitter employees
- CCCynthia C.Dec 16, 20254.0USPS has its downside when it comes to its services yet the staff here are nice. Just expect a good 15-25 minute wait when you get in line.
- MJM JohnsonDec 16, 20251.0Now I know the post office can get alittle busy at times but for the phone to be busy for two days is ridiculous I started calling soon as they open phone busy so what the phone off the hook and I'm calling your local number so guess I will reach back out to the higher up people and explain the problem once again now if I lived in Dover I would drive to you guys to see how busy you are but I know it's not that busy you just took the phone off the hook that's why I'm getting the busy signal which is so unprofessional and rude so please never have anything delivered to this area cause they will not receive it and you can not get a update cause they are to busy acting which I know they are not sad service here and this is the first state capital should be called No professional service state make us look so horrible and bad💯💯💯💯💯
- VFVanessa FernandezDec 12, 20251.0If I can give it less than 1 star I will. This is the worst post office I’ve ever been to. On a Friday in December the busiest time of the year only 1 person working. Hope to never have to go back again. THE WORST!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 445 Bank Ln?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I submit a first-time passport application at this USPS location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State, and you should complete and print your application before applying.
Do I need an appointment for passport services at this USPS?
Most passport services require an appointment through the online scheduler, although some locations offer limited walk-in hours.
Does this location provide passport photo services and what is the cost?
Yes, passport photo services are available by appointment and the current fee is $15.
How can I reserve a PO Box at this United States Postal Service?
You can search and reserve PO Boxes online at the USPS website, then complete your setup in person at the local Post Office.
What are this Post Office's hours of operation?
Open Monday 7:30 AM to 6:00 PM, Tuesday to Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 1:00 PM, and closed on Sunday.
Is the United States Postal Service at 445 Bank Ln currently open?
Yes, it is currently open according to the provided profile information.
What nearby places can customers visit before or after their visit to the USPS?
Customers might visit the Johnson Victrola Museum and Great Wall Kitchen nearby for cultural and dining experiences.
Are there any government or community service offices near this Post Office?
Yes, nearby are the Dover Police Department, Hispanic Organization of Latin Americans - HOLA, and the Internal Revenue Service Local Area Offices, which might be useful for various official needs.
Can I find freight or cargo services near the USPS location?
Yes, EM Way Inc, offering freight and cargo services as well as truck and RV rentals, is nearby for those needing logistics support.