United States Postal Service

2.3
204 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 125 Rickey Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
125 Rickey Blvd, Bear, DE
19701, United States

Hours

Reviews

2.3
204 reviews
5 stars
53
4 stars
11
3 stars
4
2 stars
9
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, many reported unprofessional behavior and poor service, particularly during busy times.

Delivery Issues

Numerous complaints about lost or delayed packages, with many customers expressing frustration over unreliable delivery and mismanagement of mail.

Long Wait Times

Customers frequently mentioned long lines and slow service, especially during peak hours, leading to dissatisfaction with the overall experience.

Communication Problems

Many reviews highlighted difficulties in reaching the post office by phone, with reports of calls going unanswered or being disconnected.
  • PM
    Peter Moy
    Dec 16, 2025
    4.0
    The people is very nice.services is also good
  • NL
    Ngc L
    Oct 15, 2025
    1.0
    If I could give them 0 star, I would. THE WORST USPS THAT EXIST! It took them too long to come from the back because they're so busy playing around. Took them 20 mins after countless time ringing the bells... And very unprofessional, I had filled a form online for my husband to come and pick up my package. First and last name, they didn't even bother to go and check for the clarification. They told my husband "oh well your address is not the same" and "too bad you cant pick it up." and shrugs her shoulder. I guess it was 30-40 mins before closing time so they think they don't need to work anymore.. If you try calling no one will ever pick up, the line move SUPER SLOW. If you ever want to come here, give yourself at least 45 mins just to stand in line or wait for them to come back up to the front to service you.
  • BW
    Bethany W
    Sep 2, 2025
    5.0
    Love coming here. The customer service is great and the employees are always friendly.
  • GG
    Gary Griffith
    Jul 24, 2025
    5.0
    Always quick and efficient as long as you're prepared and don't require a lot of hand holding. Visit here regularly to drop packages.
  • KH
    kmackdadon h
    Jul 19, 2025
    1.0
    Horrible service can’t even deliver packages right

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.