United States Postal Service

2.3
203 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 125 Rickey Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
125 Rickey Blvd, Bear, DE
19701, United States

Hours

Reviews

2.3
203 reviews
5 stars
53
4 stars
10
3 stars
4
2 stars
9
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over unreliable delivery services.

Long Wait Times

Many customers reported long wait times and understaffing, particularly during peak hours, leading to dissatisfaction with service speed.

Communication Problems

Customers frequently noted difficulties in reaching the post office by phone, with many calls going unanswered.

Overall Experience

While some customers have positive experiences, many reviews indicate significant dissatisfaction with the overall service quality and management.
  • NL
    Ngc L
    Oct 15, 2025
    1.0
    If I could give them 0 star, I would. THE WORST USPS THAT EXIST! It took them too long to come from the back because they're so busy playing around. Took them 20 mins after countless time ringing the bells... And very unprofessional, I had filled a form online for my husband to come and pick up my package. First and last name, they didn't even bother to go and check for the clarification. They told my husband "oh well your address is not the same" and "too bad you cant pick it up." and shrugs her shoulder. I guess it was 30-40 mins before closing time so they think they don't need to work anymore.. If you try calling no one will ever pick up, the line move SUPER SLOW. If you ever want to come here, give yourself at least 45 mins just to stand in line or wait for them to come back up to the front to service you.
  • BW
    Bethany W
    Sep 2, 2025
    5.0
    Love coming here. The customer service is great and the employees are always friendly.
  • GG
    Gary Griffith
    Jul 24, 2025
    5.0
    Always quick and efficient as long as you're prepared and don't require a lot of hand holding. Visit here regularly to drop packages.
  • KH
    kmackdadon h
    Jul 19, 2025
    1.0
    Horrible service can’t even deliver packages right
  • UD
    User from DE
    Jun 30, 2025
    5.0
    I called about a package being missing or lost after receiving a message stating it was delivered and everyone i spoke to helped in the process to make sure I got my package. John, thank you so much for caring about my package and escalating it to your supervisor Lacy(Lissette), sorry if I got that wrong lol. You were extremely helpful as well and was able to contact the carrier (driver) Derek who was so kind and generous! Not only did he remember my name, he retrieved my package and hand delivered to my door my next package after to ensure I got it. I am so grateful for you all! Great team! 🙏 Thank you so much!! I hope each person mentioned is notified and acknowledged.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.