Brand Certified
United States Postal Service
2.1(152 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
1215 31st St NW, Washington, DC
20007, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1215 31st St NW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.1
152 reviews
5 stars
31
4 stars
7
3 stars
7
2 stars
9
1 star
98
What are people saying?
AI-generated from recent customer reviews
Service Hours
Customers frequently reported that the post office does not open at the posted hours, leading to frustration and wasted time.
Staff Attitude
Many reviews highlighted rude and unhelpful staff, with several customers expressing dissatisfaction with the lack of basic customer service.
Inconsistency
The location is often closed during business hours without notice, causing confusion and inconvenience for customers.
Mixed Experiences
While some customers had positive interactions with specific staff members, the overall sentiment leaned towards negative experiences.
- TKTerrence Kan3 days ago1.0literally just fire everybody that works here. Took a lunch break the whole afternoon until 3:40PM only for the worker to finally stop by and say they don’t have the key to get in. waited another 20 minutes and nothing has happened. branch needs to shut down because other reviews are just as horrible
- HDHelen DarlingFeb 20, 20261.0This has hit a new low. Sign says closed for Lunch no information about times. I have been here since 1 pm now 1:45 so a long lunch hour. It is bad enough that they can’t serve people who need to mail or send packages but they won’t even reveal when they are open. Where is AI when it might help! 3rd world country standards! Still at the door !!
- KKkatieFeb 14, 20263.0I’ve been here probably six times in the last year and at least 5 times there’s been a sign on the door that says they’re out for lunch, regardless of whether I’ve gone at 11 AM or 2 PM. They should absolutely take lunches and I completely understand if the post office needs to be closed because of that, but I wish there was some way to know when that is so I wouldn’t be missing work to lug heavy packages a fair distance, especially since I can’t always afford to wait!
- LILawrence ImpettJan 14, 20261.0Hard to review when this location always seems to be closed. Twice in the past two weeks they were closed during business hours.
- LRLiliana RamirezJan 7, 20261.0The worst experience I’ve ever received out in public ever — and thats saying a lot. I never write reviews good or bad but the clerks that work there are awful. I walk in and there’s only one other lady who is filling out paperwork for her package (not in line) so I go up to the counter where the clerk is. She doesn’t even look up and says “you need to get in line behind the grey line and wait to be called”. I ask “Oh do I need a number or something?” cause I was confused why she just didn’t want to help. I’m pretty self-aware and read body language and the clerk was not busy, she was just standing there. It was more like a power trip thing or like they decide who to help and who to bully. Anyways I recorded some of the audio of the way they were speaking to me and I just want someone to be held accountable for the bad service cause reading these reviews it seems like it’s been happening for a while without any of the clerks receiving repercussions for their terrible service. They told me they weren’t going to help me and to not come back so I put in a complaint.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 1215 31st St NW?
This Post Office offers mail and package shipping services, money orders, Post Office boxes, passport applications, passport photos, gift cards, and more.
Can I submit a first-time passport application at this Post Office?
Yes, this location accepts first-time passport applications for the U.S. Department of State. You should complete and print your application form before applying.
Do I need an appointment for passport services here?
Most Post Offices offering passport services require scheduling an appointment via the online scheduler, though limited walk-in hours are available at select locations.
Does this Post Office provide passport photo services, and is there a fee?
Yes, passport photo services are available by appointment and the current fee for a passport photo is $15.
Can I rent a PO Box online for this location?
Yes, you can search for and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete the setup in person.
What are the operating hours of the United States Postal Service at 1215 31st St NW?
The Post Office is open Monday through Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 2:00 PM. It is closed on Sundays.
Are PO Boxes accessible after regular hours at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes; however, access hours can vary. Check with this Post Office for specific lobby hours.
Is the Georgetown Station Post Office nearby, and why might it be relevant?
Yes, Georgetown Station Post Office is nearby and is a notable landmark offering postal services and historical interest. Customers might visit either location for convenience or to explore local history.
What nearby cafes can customers visit before or after using this Post Office?
Flor Coffee + Books is a nearby cafe where customers can enjoy coffee and browse books, making it a good spot to relax before or after visiting the Post Office.
Are there nearby transit or professional services around this Post Office that might assist visitors?
Yes, nearby professional services like KII Consulting and EastBanc Technologies are in the area; while there is no direct transit station listed, the proximity to these businesses may help visitors navigate and access related services.
Brand Certified Facts from United States Postal Service
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