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Brand Certified

United States Postal Service

2.3
(167 reviews)

Business Details

600 Pennsylvania Ave SE Frnt 2, Washington, DC
20003, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 600 Pennsylvania Ave SE Frnt 2 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
600 Pennsylvania Ave SE Frnt 2, Washington, DC
20003, United States

Hours

Reviews

2.3
167 reviews
5 stars
43
4 stars
7
3 stars
5
2 stars
10
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

The majority of reviews highlight consistently rude and unhelpful staff, with specific mentions of a worker named Yvette being particularly problematic.

Staff Attitude

Many customers reported feeling belittled and disrespected by the employees, creating a hostile environment.

Service Efficiency

While some customers noted quick service during busy times, others experienced long waits and inefficient handling of their requests.

Mixed Experiences

A few reviews mentioned positive interactions with certain staff members, indicating that experiences can vary significantly.
  • LH
    liv hintlian
    Feb 18, 2026
    1.0
    So rude. The employees are always in a bad mood and let you know that.
  • PB
    Priti Bhatnagar
    Feb 7, 2026
    5.0
    Every time I've been here the staff have been super nice, patient and helpful. Its been the same ladies each time I've been there, they are great. Was also surprised like the previous review to see the low ratings.
  • HT
    Hello ToYou
    Feb 3, 2026
    5.0
    I just left this location to do my passport, both staff members were very nice, both had positive attitudes, but Ms. Yvette took the cake made me laugh so nice and made the process simple. Thank you both for your work it doesn’t go unnoticed!
  • KY
    Kerry Dooley Young
    Jan 20, 2026
    5.0
    Shocked to see a low overall rating for this post office, as the people who who there are always friendly and nice. I meant to write a review in December when I saw Ms. Yvette and one colleague manage a long line of customers with good humor. I've seen the staff of this post office help people many times.
  • SM
    Seth Milchman
    Jan 20, 2026
    1.0
    Absolutely horrible customer service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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