United States Postal Service

2.5
182 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4005 Wisconsin Ave NW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4005 Wisconsin Ave NW, Washington, DC
20016, United States

Hours

Reviews

2.5
182 reviews
5 stars
52
4 stars
11
3 stars
6
2 stars
19
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff and long wait times, with many expressing frustration over the lack of assistance and professionalism.

Passport Appointments

Many reviews highlighted issues with passport appointments, including cancellations without notice and the absence of passport agents, leading to wasted time for customers.

Staff Attitude

A significant number of reviews mentioned the unfriendly and unhelpful demeanor of staff, with some customers describing interactions as aggressive or condescending.

Mixed Experiences

While many reviews were negative, a few customers did report positive experiences with specific staff members who provided helpful and friendly service.
  • DL
    Doug L
    Dec 30, 2025
    3.0
    FYI/PSA - They are no longer offering passport services, despite what it says online / the ability to make an appointment.
  • EY
    Edie Young
    Dec 27, 2025
    5.0
    Such a great post office. They ship quickly, and the staff is always kind and helpful.
  • AM
    Aparna Miano
    Dec 6, 2025
    1.0
    Took time off from work and brought my child here for a passport appointment that I scheduled weeks in advance and confirmed on line. No one was there. The clerk at the postal counter practically yelled at me for being there when it was closed, and didn’t seem to understand that the reason people kept coming when the passport office was closed was because they kept scheduling appointments. I went a few days later to the Bethesda post office and it was a breeze and the clerk was so nice to my kid. It’s better to drive farther and avoid this place.
  • TN
    Ta N
    Dec 2, 2025
    2.0
    Understaffed, and no Passport Agent, last month.
  • NB
    Noah Baca
    Dec 2, 2025
    1.0
    They have lost my package. An irreplaceable item. I will NEVER USE THIS SERVICE AGAIN.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.