United States Postal Service

1.9
129 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6200 N Capitol St NW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6200 N Capitol St NW, Washington, DC
20011, United States

Hours

Reviews

1.9
129 reviews
5 stars
18
4 stars
9
3 stars
4
2 stars
7
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unhelpful responses.

Package Issues

Many customers reported lost or misdelivered packages, with claims of theft and inadequate tracking.

Staff Attitude

Several reviews noted that staff appeared disinterested or unprofessional, contributing to a negative customer experience.

Operational Problems

Frequent mentions of the facility being understaffed, closed unexpectedly, or having system issues that hindered service.
  • JW
    Julia Ward
    Oct 6, 2025
    5.0
    Staff were really helpful and patient explaining a complicated situation involving important paperwork
  • GL
    Gervaise Lantier
    Sep 25, 2025
    5.0
    I had to do a change of address today at 430p for my recently deceased much beloved mother. The process was straightforward. At the end, the young woman who helped me told me she was sorry for my loss and gave me a virtual hug through the plexiglass. Thank you for your humanity and your generosity--it means a lot. (The name I post under is not my real name).
  • SL
    Sydnea Lewis
    Sep 25, 2025
    1.0
    Stood in an the lobby for 10 minutes by myself. NO ONE came out to assist me despite me calling out multiple time. I could have stolen envelopes and cards for all they cared. It’s 3pm on a Thursday - not even close to closing time. This is absolutely unacceptable.
  • LN
    Lucy Nav
    Sep 23, 2025
    1.0
    They have lost 3 of my packages in a span of 1 week. First one said they couldn’t get it and will be redelivered just to get an email saying they lost it. Now two of my packages were delivered at mailbox that never came one being a pair of BOOTS. They are definitely stealing packages in this facility. There’s no other explanation
  • JP
    Jacqueline Pena
    Aug 12, 2025
    1.0
    I have place a package for FedEx at this location by mistake with some other packages for USPS, the package is no way to be found every time i go there and ask about all they saying that they give the package to one of FedEx driver but I'm going to get to the bottom of this, hopefully they have better answer next time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.