The UPS Store

Reviews

• RR

  Reviewer

  Jan 22, 2026
  1.0
  This is the lowest rated shipping center in the area for a reason. They wanted to charge to tape an envelope for an Amazon return. Lots of shipping / copy options in this area, go give your business to someone that understands customer service and values a customer more than a small piece of tape. Also agree with other reviews that the store smells terrible and everyone that worked there exhibited a major lack of effort. Go somewhere else!
• PP

  PVN

  Jan 17, 2026
  1.0
  I stopped by this UPS Store in Chevy Chase, DC, to drop off some items that were already packed and ready to ship – should have been a quick in-and-out. Instead, it turned into a frustrating ordeal thanks to the counter guy (the one in the blue shirt and colorful beanie). He absolutely reeked of weed, like he’d been puffing right before his shift. The smell was overpowering and totally unprofessional for a customer-facing role. His attitude was even worse – zero enthusiasm, mumbled half-answers, and he acted like my simple drop-off was a massive burden. No eye contact, no basic courtesy, just sighs and disinterest the whole time. If you don’t enjoy your job, fine, but don’t take it out on customers who are just trying to get their stuff shipped. The store setup is standard – clean counter, packing supplies around – but this employee’s vibe killed any chance of a positive experience. I’ll be finding another location next time. UPS, step up your staff training or hiring.
• PB

  Phyllis Berry

  Dec 19, 2025
  5.0
  I was just in the store helping a blind neighbor send a package and buy stamps. The people were so nice to my neighbor that it made everyone feel good. The store is often very busy but the staff is always helpful.
• RL

  Richenda Van Leeuwen

  Apr 18, 2022
  1.0
  Horrendous. Avoid this place at all costs. I used to go here periodically without issue, but for the first time encountered the store manager, who is also the notary, who acted like a petty tyrant. After I'd been waiting in the store for 10 minutes for service he refused to take the 30 seconds to notarize my document because he saw I was parked (to avoid blocking other cars) "in front of HIS door" during a torrential rainstorm. To be clear, there is no sign saying this is not allowed and I wasn't blocking anything. Despite my asking him to just take care of the document so I could be out of there within a minute (and then I would have driven away), he refused until I moved my car which was in the one parking place that didn't block other cars. Just because he could. I let him know what I thought and left. I work with small businesses and believe me, this is no way to treat a customer. There are other notaries and UPS stores in the area. Use them. The staff at the one in Bethesda Row are great.
• SS

  steven solomon

  Dec 4, 2021
  2.0
  I rented a box here for more than 5 years. During that time they lost two certified letters with checks inside. To my surprise, I found they take no responsibility for lost certified mail that USPS showed was signed for. When I asked who signed for it they said they don't actually sign for them, they get too many. Well, what am I paying for then? Over the years, the annual 5% increases add up (for a small box they wanted over $400) and what you get is the box, no actual service, no notifications about mail (the only way to find out without going is to call), no responsibility for certified mail delivered, nada. For $10 a month I can have an electronic mailbox company scan and email me the contents of my mail when it arrives and for a few bucks more even make deposits. Which is what I just switched to.

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