The UPS Store

Reviews

• PP

  PVN

  2 days ago
  1.0
  I stopped by this UPS Store in Chevy Chase, DC, to drop off some items that were already packed and ready to ship – should have been a quick in-and-out. Instead, it turned into a frustrating ordeal thanks to the counter guy (the one in the blue shirt and colorful beanie). He absolutely reeked of weed, like he’d been puffing right before his shift. The smell was overpowering and totally unprofessional for a customer-facing role. His attitude was even worse – zero enthusiasm, mumbled half-answers, and he acted like my simple drop-off was a massive burden. No eye contact, no basic courtesy, just sighs and disinterest the whole time. If you don’t enjoy your job, fine, but don’t take it out on customers who are just trying to get their stuff shipped. The store setup is standard – clean counter, packing supplies around – but this employee’s vibe killed any chance of a positive experience. I’ll be finding another location next time. UPS, step up your staff training or hiring.
• PB

  Phyllis Berry

  Dec 19, 2025
  5.0
  I was just in the store helping a blind neighbor send a package and buy stamps. The people were so nice to my neighbor that it made everyone feel good. The store is often very busy but the staff is always helpful.
• VA

  Vanessa Allen

  Apr 19, 2024
  5.0
  Destine was amazing! Very friendly and helpful!!!
• SS

  steven solomon

  Dec 4, 2021
  2.0
  I rented a box here for more than 5 years. During that time they lost two certified letters with checks inside. To my surprise, I found they take no responsibility for lost certified mail that USPS showed was signed for. When I asked who signed for it they said they don't actually sign for them, they get too many. Well, what am I paying for then? Over the years, the annual 5% increases add up (for a small box they wanted over $400) and what you get is the box, no actual service, no notifications about mail (the only way to find out without going is to call), no responsibility for certified mail delivered, nada. For $10 a month I can have an electronic mailbox company scan and email me the contents of my mail when it arrives and for a few bucks more even make deposits. Which is what I just switched to.
• JF

  JEFF FRASIER

  Dec 3, 2019
  1.0
  Please be careful as your location is using #190 for a scam. Asking for $$ from local businesses around the Country to pay for a SAFETY PLAN ORDER for 2020. THIS IS A SCAM!

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