Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0535 in Washington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across Udc-Near Van Ness Metro Station On Windom Pl In American University B. Near Howard University.
The staff is consistently praised for being friendly, helpful, and professional, with many customers highlighting specific employees like Thomas, Brian, and Anita for their exceptional service.
Efficiency
Customers frequently mention the quick and efficient service provided by the staff, making their visits pleasant and hassle-free.
Mixed Experiences
While many reviews are positive, there are some complaints regarding service inconsistencies and issues with specific employees, indicating that experiences can vary.
Store Environment
The store is noted for being clean and well-organized, contributing to a positive customer experience.
PE
Paul Esslinger
Jan 21, 2026
5.0
This team is unbelievable. In a space (shipping services) where good customer is not the norm, these people are a shining jewel in a barren land. I had an issue with my passport being mailed and they went out of their way to contact the warehouse and ask their colleagues to search for my package so that I could pick it up as an exception. I don’t know what I would do without yall. I will consider flying from Chicago to DC just to use this UPS office in the future.
EJ
Edgar James
Jan 13, 2026
5.0
Great staff and help.
MB
Mike Barthel
Dec 18, 2025
5.0
Can’t be beat!
SL
Samantha Lewis
Nov 28, 2025
5.0
The Guy who works there, I believe is Bryan/Brian, is super awesome ! I’ve been there twice and each time was helped by him. He’s got a great vibe and makes what would normally be a boring errand into a pleasant one
NP
Nancy Palmer
Nov 7, 2025
5.0
Best UPS in town - amazing staff - friendly and so helpful!