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The UPS Store #5801 in Washington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of 14th & Monroe St Nw (Free 1 Hr Parking @ Giant Garage).
Many customers praised the staff for their exceptional customer service, highlighting specific employees like Jen, Juno, and Kia for their professionalism and attentiveness.
Efficiency
Customers noted that despite busy periods, the staff managed to serve customers quickly and effectively, often maintaining a positive attitude even under pressure.
Mixed Experiences
While most reviews were positive, some customers reported negative experiences with specific employees and issues with service quality, indicating inconsistency in customer interactions.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, particularly regarding charges for printing services and shipping fees, suggesting that some costs felt excessive.
Store Condition
Feedback indicated that the store's cleanliness and organization could be improved, with mentions of dusty conditions and outdated equipment.
SK
Shaylan Kolodney
3 days ago
5.0
DeAndre provided the best UPS customer experience I have ever had. He was kind and made me feel confident that my package was well taken care of. He was able to manage the various needs of customers and ensure everyone was taken care of efficiently and effectively. I'd highly recommend this UPS store location because of DeAndre.
BL
Bridgette Leathers
5 days ago
5.0
Customer service is wonderful. Jen went above and beyond to help with my large shipment: calculating cost by ground and air, explaining shipment methods, and packing. Other employees helped to process as well. The line got pretty long during my visit and they were able to breeze through it. I always choose this location.
JF
Jacqueline Flournoy
Feb 23, 2026
5.0
Jen, gives exceptional delightful customer service! She very diligent and pay attention to details and just on her job I can appreciate the professionalism and the courtesy that one can sense that she really cares about the consumer
KH
Kelci Hoyman
Feb 21, 2026
5.0
I come to this location often as I live close by and I always have pretty good experiences. I came in today two different times. The first time I came, I brought the wrong item that I needed to return so I had to go back later on. But during my first visit, the manager Jenna was there, who is newer, but she has been great every time that I have seen her at the store. DeAndre is another familiar face to me and he is also great. I normally have great interactions with everyone there, the fact that I know most of them by name is a testament to that. But today there was an associate there that I had never seen before and I was not impressed with the customer service given when compared to what I’m used to. Frankly, he did not seem happy to be there and unlike the other two, who greeted everyone that walked in the door, he barely spoke to customers unless he was dealing directly with them.
But the main reason I am writing this review is because when I went back later this evening Jenna was the only one working and she had a line to the door when I walked in. She was running both registers and was very busy , but she was still greeting every customer. She was addressing each person in line asking what they were waiting on to make sure there was no way she could help to get them out quicker and she maintained the situation very well. Now may be a good time to mention that I have been a district manager in retail for many years and the way Jenna handled herself was very impressive. Most people would be flustered with a very long line, running 2 registers, barely any room to move because of all the packages piling up, but she handled it better than I’ve ever seen. As someone who works in retail management I think it’s important to share positive experiences like this in hopes that all of Jenna’s hard work will be recognized. The whole time I was there there was not one customer that walked out unhappy, no matter how long they waited, and that is because of how Jenna handled the situation. She stayed in control and kept a positive attitude, her customer service to each customer never faltered.
ER
Emily R
Feb 21, 2026
5.0
I’ve come to this location since I moved to the city and everyone is normally helpful and nice. I’ve never had anything negative to say. The last couple of weeks I have been working with the new manager, Jen. To make a long story short, she has been trying to help me resolve an issue that is not something she can technically solve on her end, but I have been getting nowhere with the corporate number so she’s been trying to help the best she can. She listens to my concerns and makes phone calls and does her best to try to find a resolution to a problem that she did not cause. I really appreciate her compassion and professionalism. It is very clear that she enjoys her job and anytime I have been there I’ve watched her greet every customer like they are a friend when they walk in the store. Earlier in the week, I had to ship something out to a company to be fixed. What I was shipping had a pretty high value. I did not want to add extra insurance to the item, but Jen did walk me through all of the shipping options and gave me her professional opinion on what would be best. I did not feel like she was trying to talk me into paying for a shipping option that was not necessary. The way she described everything made me feel like she was giving me the best option as the customer and not just trying to charge as much as she could, which I greatly appreciate. Most of the time when I have shipped out at this location, I am not even told about the other options besides ground shipping nor have the benefits of the other options been explained to me. As I said, I have always liked the store overall, but Jen will be a reason that I continue to go back even if it’s out of my way at times. Thank you, Jen!
Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #5801 in Washington offer?
The UPS Store #5801 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.
What are the store hours for The UPS Store #5801?
The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturdays 9:00 AM to 6:00 PM, and Sundays 10:00 AM to 4:00 PM. Hours may vary on holidays.
Is The UPS Store #5801 open on Sundays?
Yes, The UPS Store #5801 is open on Sundays from 10:00 AM to 4:00 PM.
Where is The UPS Store #5801 located and is parking available?
It is located at 1380 Monroe St NW, Washington, DC 20010, at the corner of 14th & Monroe St NW, with free 1-hour parking available at Giant Garage.
What payment methods does The UPS Store #5801 accept?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #5801 provide mailbox rental services?
Yes, mailbox rental services are available for all your mail and package needs.
Are there nearby attractions or services I can visit close to The UPS Store #5801?
Yes, nearby attractions include the U St African American Museum, Tivoli Theatre, and Pino's Playground, offering cultural, entertainment, and recreational options before or after your visit.
What dining options are available near The UPS Store #5801?
Nearby dining includes Iron Age (Korean steakhouse), Ruby Tuesday (American restaurant), Creole on 14th (Cajun & Creole cuisine), and El Tio Tex-Mex Grill (Mexican food).
Can I find professional services near The UPS Store #5801?
Yes, professional services nearby include Shred Nations for shredding, Metro Home Managers for property management, and The National Advocacy Group for financial advising.
Does The UPS Store #5801 offer special discounts or promotions?
Yes, customers can save big with special offers and coupons available through their website.
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