The UPS Store

4.4
142 reviews
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Business Details

5185 Macarthur Blvd NW, Washington, DC
20016, United States
(202) 966-4434
https://locations.theupsstore.com/dc/washington/5185-macarthur-blvd-nw
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5259 in Washington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Macarthur Blvd & Arizona Ave, Nw.

Details

  • DeliveryNot available

Location

The UPS Store
5185 Macarthur Blvd NW, Washington, DC
20016, United States

Hours

Reviews

4.4
142 reviews
5 stars
117
4 stars
2
3 stars
0
2 stars
3
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional service provided by staff members, particularly Janiya and Faith, who were noted for their helpfulness, professionalism, and ability to handle multiple tasks efficiently.

Staff Attitude

While most reviews highlighted friendly and accommodating staff, some customers reported negative experiences with certain employees displaying poor attitudes or lack of engagement.

Store Hours

Several customers expressed frustration regarding inconsistent store hours, with reports of the store closing early or being unstaffed during posted hours.

Overall Experience

Overall, the store received positive feedback for its efficient service and knowledgeable staff, making it a preferred location for many customers despite some operational issues.
  • MO
    Michael OBrien
    3 days ago
    5.0
    Always have a great experience at this UPS store. Professional and courteous staff every time. Today was Mariah. Very helpful and efficient experience all around. Kudos.
  • EE
    Ellen E
    6 days ago
    5.0
    Knowledgeable how to best help their customers making it easy for us to just drop off packages
  • EG
    Edward Gabriel
    6 days ago
    5.0
    Mariah is the best. And so is Kali. On just went back for another shipment and Janiya was unbelievable helpful, courteous and kind.
  • CF
    Carole Feld
    Jan 5, 2026
    5.0
    Janiya the manager is awesome. If you live in DC, especially the Northwest. This is the UPS Store to go to.
  • SM
    Saskia Moore
    Dec 15, 2025
    1.0
    On 12/15 at 5:30pm came to ship out 3 return packages (2 of which were oversized and heavy boxes), I had to take trips into the store to bring each one in. The first time I came in one of the store assistants opened the door but didn’t offer to help or offer to use a cart/dolly to bring the box in. I let them know I was bringing another box in and at no point did they offer further help (there was also no other customers in the store at that point). The next box I brought in a CUSTOMER had to help me (which I dropped) while the TWO staff just stared at me. I brought the box up to the front and she just watched me struggle to get it in the counter so she could scan it. She then practically threw the receipt at me without a thank you, have a good night, nothing… it was so embarrassing and unnecessary, I actually got emotional when I got to my car. I wanted to say something but didn’t want to be a “Karen.” Really disappointing and unnecessary behavior.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store #5259 in Washington?

The UPS Store #5259 is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.