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The UPS Store

4.5
(303 reviews)

Business Details

1100 New Jersey Ave, Washington, DC
20003, United States
(202) 808-2968

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7199 in Washington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
1100 New Jersey Ave, Washington, DC
20003, United States

Hours

Reviews

4.5
303 reviews
5 stars
262
4 stars
3
3 stars
2
2 stars
2
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, particularly Franklin, Amani, and Mariah, received high praise for their helpfulness, professionalism, and efficiency in handling customer needs.

Mixed Experiences

While many customers reported positive interactions, there were instances of rude behavior from some employees, leading to dissatisfaction.

Efficiency

Customers appreciated the quick and efficient service, often noting minimal wait times even during busy periods.

Concerns with Management

Some reviews highlighted issues with management responsiveness and handling of customer complaints, particularly regarding lost or damaged packages.
  • VW
    Vivi Wolf
    1 day ago
    5.0
    As always the best UPS store in the entire DMV!!!!!!!! Everyone is always so friendly, Franklin and Mitchell we're so helpful, so professional and so welcoming. I had 30 packages and they quickly got them all scanned and I was out super fast. Everyone that I have come in contact with at this store has been amazing!!! Thank you all!
  • DT
    Daryl Taylor
    Feb 20, 2026
    5.0
    Once again I had an outstanding experience at The UPS Store thanks to Amani. From the moment I walked in, she was professional, patient, and extremely knowledgeable. She made the entire process smooth and stress-free. Her customer service skills are toptier and she truly goes above and beyond to make sure everything is handled correctly. If you visit this location, ask for Amani she’s the best!
  • LA
    Leah Acosta
    Feb 19, 2026
    5.0
    Much appreciation to Mariah! I stopped in today to return an Amazon package, pick up an Amazon package and take passport photos. She helped me without even pausing while also helping 3 other customers at the same time. She could teach a master class on multi tasking and customer service!
  • JI
    Jonathan Isaias
    Feb 19, 2026
    5.0
    Thank you, Mariah, for your excellent customer service. It was my first time shipping a complex shipment. Mariah took care of it all. Pleasant, and very solution oriented. Can’t thank her enough for a great first experience!
  • BB
    Brian Butler
    Feb 19, 2026
    1.0
    I'll make this quick.... The lady there at 130pm today has a nasty attitude and is very rude and dismissive. The guy there was very professional and helpful. I'd recommend sending her to customer service classes or home if she doesn't want to be there.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store #7199 in Washington?

The UPS Store #7199 is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 12:00 PM to 5:00 PM. Hours may vary on holidays.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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