The UPS Store

4.8
183 reviews
The UPS Store at The Wharf

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7109 in Washington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
996 Maine Ave SW, Washington, DC
20024, United States

Hours

Reviews

4.8
183 reviews
5 stars
173
4 stars
1
3 stars
0
2 stars
2
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and professional, with many customers highlighting individual employees like Carlos, Patrick, and Kazim for their exceptional service.

Efficiency

Customers frequently mention the quick and efficient service provided, with many noting that their needs were met promptly, often in under 15 minutes.

Attention to Detail

The team is recognized for their meticulous attention to detail, especially in printing and notary services, ensuring high-quality results for customer projects.

Positive Atmosphere

The store is described as having a welcoming and pleasant environment, with staff who are engaging and attentive to customer needs.

Mixed Experiences

While most feedback is positive, there are a few isolated incidents where customers felt service could have been more patient or accommodating, particularly during fingerprinting services.
  • CD
    Chanea Davis
    Nov 16, 2025
    5.0
    Ken and Patrick were amazing. They helped me mail my bridesmaids boxes, organize them, and were so patient!!! (Ken was also training other store managers, they were great too). I live in the area, my go to store especially when I have a tight deadline.
  • WL
    William Lennert
    Nov 16, 2025
    5.0
    Ken and his team went above and beyond the call of duty. Top rated service!!! Thank you.
  • EZ
    Ege Zeytun
    Nov 8, 2025
    5.0
    The best UPS branch. Employees are always kind and helpful.
  • MR
    Marvin Torres (RussianbearO07)
    Oct 28, 2025
    5.0
    Carlos B. was awesome. He helped me send some important papers and made sure everything was handled carefully. Super professional and patient, really appreciated the attention to detail. Great experience overall.
  • MJ
    Michelle Jackson
    Oct 21, 2025
    5.0
    I WENT TO APOLOGIZE TO THE CREW ON MAIN STREET, THIS PLACE HAS BEEN VERY HELPFUL TO ME AND I UPSET THEM TODAY. I HAD A LOT OF PAPERS TO BE COPIED AND I HAD NO IDEA THAT THE PRICE WOULD BE OVER $16 BUCKS. AND I DIDN'T HAVE IT HONESTLY YET I WISH THIS GUY WOULD TELL YOU UP FRONT THE PRICE HE DID THIS LAST TIME. BUT OKAY NO EXCUSES I APOLOGIZE ESPECIALLY TO THE WHITE YOUNG GENTLEMAN IN A HAT HE WAS LIVID WITH ME. HE SAYS WHAT ARE WE SUPPOSED TO DO I WAS LIKE DAMN BILLION DOLLAR COMPANY I MEAN HE COULD HAVE TOLD ME THE PRICE AND MAYBE I COULD HAVE HAD A CHANCE TO SAY YES OR NO. YET I APOLOGIZE

Frequently Asked Questions About The UPS Store

What services does The UPS Store at 996 Maine Ave SW offer?

The UPS Store offers expert packing, shipping, professional printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

What are the operating hours of The UPS Store at Washington, DC?

The UPS Store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and closed on Sundays.