FedEx Office Print & Ship Center

Reviews

• KW

  Kristine Wallace

  4 days ago
  5.0
  I love this Fedex location. Maxwell is the absolute best! I go here often to do print work for my job. He is always helpful and kind. They are very quick and responsive.
• JA

  Jalil Afridi

  Nov 9, 2025
  1.0
  Manager Chay, needs to fired immediately, despite me telling her that I am a little handicap and if she could help me, she delayed my work, entertained other customers, charged me wrong amount and was very rude. I started working on photocopy machine and was doing it wrong till Mr Anthony came although I had asked for helped earlier, please see me inside story from store video cameras from 4:45 till 5:30 and see Miss Chay behavior for yourself. Also why are the store lights off since last one hour? Multiple bad management things, time to change the manager and bring somebody who is more humane and customer centric. 🙏 P.s:Fell free to contact me if you need to see my handicap card.
• AK

  Alina Kin

  Oct 24, 2025
  5.0
  Excellent Service from Jennifer Dear FedEx Team, I’d like to share my appreciation for the wonderful service I received during my recent visit. From the moment I walked in, everyone was very friendly and welcoming. I was immediately shown which envelope to use, and the whole process went smoothly. When I finished filling out my form, the staff helped me right away — I didn’t have to wait at all. They even kindly helped me correct a small detail (adding a name) without any hesitation. I especially want to mention Jennifer, who was incredibly pleasant and professional. She greeted every customer with a warm “hello” and said “goodbye, have a good day” to everyone as they left. Her kindness really made a difference — it was honestly the best experience I’ve ever had at a shipping location. Thank you for providing such excellent service!
• JP

  Jesse Pleger

  Sep 20, 2025
  5.0
  Great customer service! Makayla was extremely helpful - thank you!
• BW

  Bridget Shea Westfall

  Sep 3, 2025
  5.0
  I want to give a big shout out to Maxwell, the store manager on duty, and the entire team at the Eastern Market FedEx Kinko’s for their outstanding operations and top-tier customer service. I had an urgent overnight express delivery that was critical: one of my grant recipients was at risk of losing a sale on a property due to previous failed delivery attempts via certified mail and even FedEx at two other locations. I was starting to worry about how this reflected on me professionally, and it felt like the situation was spiraling out of control and worse yet, the sale would fall through due to the mail and courier services.. Thankfully, Diamond at the Federal Center SW FedEx location referred me to this Eastern Market location, letting me know it had a late pickup, was Metro-accessible, and open late. From the moment I walked in, I was impressed. I used to live in this neighborhood and don’t remember operations running this smoothly at this location. The store was busy but clean and organized, and the staff were all actively helping customers with patience and professionalism. Maxwell immediately listened to my situation, reassured me, and sprang into action. He asked a colleague to hold the night’s express shipment just a bit longer to include my package. He made sure it would go out that night and guaranteed next-day delivery by 5 PM. Maxwell even helped me photograph the tracking number, receipt, and documentation so I had everything on hand before I rushed back to the Metro to make it to my son’s aftercare pickup in Virginia. By the time I got home and checked tracking, my package was already showing movement with an ETA of 9:30 AM–1:30 PM, well ahead of the deadline and truly exceeding expectations. Most of the time, I’m lucky if tracking even updates by the next day, but this was seamless. Thanks to Maxwell’s quick thinking and leadership, I was able to repair a professional relationship and uphold my commitment to my grant recipient. This is what true customer service looks like, and why I will be returning to this location again and again, and recommending it to colleagues.

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