DHL Express Service Point Washington

2.6
415 reviews

About

Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at Washington DC in Washington offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally.  For more information and DHL Promo Codes to help you save on every shipment, visit our store today.

Details

  • DeliveryAvailable
  • Wheelchair accessible entranceAvailable

Location

DHL Express Service Point Washington
3130 V Street NE, Washington, DC
20018, United States

Hours

Reviews

2.6
415 reviews
5 stars
136
4 stars
30
3 stars
17
2 stars
15
1 star
217

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised individual staff members for their helpfulness, many expressed frustration with the overall customer service experience, citing long wait times and unresponsive support.

Delivery Issues

Numerous reviews highlighted significant problems with delivery attempts, including claims of attempted deliveries when customers were home, packages marked as delivered but not received, and poor communication regarding delivery status.

Incompetence

A recurring theme in reviews was the perceived incompetence of delivery drivers and staff, with many customers reporting that drivers failed to follow delivery instructions or made false claims about delivery attempts.

Mixed Experiences

Some customers reported positive experiences with specific employees, indicating that while there are issues at the location, there are also staff members who provide excellent service.
  • BC
    Bobby Coffey
    Dec 19, 2025
    5.0
    Great experience. Customer service lady was so nice and helpful.
  • TT
    Troy Toliver
    Dec 16, 2025
    1.0
    Slowest service, worst service.
  • CO
    Cecilia Omaye
    Dec 12, 2025
    5.0
    Kamille was awesome. She was patient with me being a first time DHL customer.👌
  • DB
    Dawn Bahen
    Dec 4, 2025
    1.0
    Most horrible experience ever. They keep saying that they have made delivery attempts. It is clear that we are a business.. they always attempt to deliver after hours late at night. You can not call, as it is AI .. so you get nowhere. It says that you can use the web site to make changes... NOT. It will not let me change the address.. It will not let me schedule to pick up in person. I simply keep getting messages that my package is in limbo. This is super crazy to have a business with absolutely NO customer service. We will be sure to steer clear of this delivery company. HORRIBLE, HORRIBLE, HORRIBLE.
  • JK
    Judi Kolot
    Nov 28, 2025
    1.0
    Sent a pkg from SURREY, B.C. CANADA October 6th to Judi Kolot c/o Luke., and according to tracking, it's been all over the place. If it doesn't arrive today or tomorrow, we won't receive it .. have been waiting 2 years. VERY DISAPPOINTED IN YOUR SERVICE. Tracking number 921149523322

Frequently Asked Questions About DHL Express Service Point Washington

What international shipping services does DHL Express Service Point Washington offer?

DHL Express Service Point Washington offers international shipping services including next day shipping and delivery for personal or business needs.

Where is DHL Express Service Point Washington located?

It is located at 3130 V Street NE, Washington, DC 20018, United States.