United States Postal Service

Reviews

• LB

  Laura B

  Apr 20, 2026
  1.0
  This review is overdue. I’ve been to this post office several times for various things. The staff is always incredibly rude straight out of the gate. Like literally right away and for no reason. I’m a very non confrontational person, so it’s very jarring to feel attacked for nothing at all. One guy who is almost always there (I don’t know his name) has been very rude to me and my mother in law on several different occasions. The passport woman (Maraqua?) couldn’t have been more rude over the walk in passport hours, which she claimed were discretionary despite no indication of that online. We came at 2pm on a Monday, during the stated walk in hour, when no one else was there for a passport, and my husband took time off of work to be there since we there for our child. While I was waiting in line to have more questions about passport appointments answered she was yelling relentlessly at an older man about something and then yelled at me for coming back inside for questions. It would have been faster to just be polite to everyone, and I left still confused and afraid to be honest. I won’t be coming back. The entire staff at this office needs to get turned over. It’s embarrassing for the town of Westport and the US in general to have such awful, mean employees. TLDR: always rude staff. Passport walk in hours aren’t real (photo included so you know which ones I mean). Go somewhere else!!
• JF

  Jennifer Frentress

  Feb 24, 2026
  1.0
  Very rude employee, said he was going to bump our passport appointment because we questioned him on something we had confirmed with the passport agency. Walked away from us and refused to let us speak. Wish I would have seen reviews before coming here. Go somewhere else, not worth the frustration. PS. Their photo machine is broken
• VP

  Vani Punia

  Jan 16, 2026
  1.0
  Horrible service and very rude employee. Came in for new passport appointment had 30 minutes for 2 appointments a second guardian had to come and was 15 minutes late so I missed my first appointment however I still had one more appointment but the worker told me I had to reschedule I said I understood I had to reschedule one but I still had a second appointment she started throwing around the word supervisor but wouldn’t let us talk to the supervisor even upon several requests had signs up for walk in appointments from 10 to 3 and we were there at 1:30 we said we would wait she just kept telling us no and outright refused stating the don’t take walk in even though there was a clear sign saying they did completely refused any help or assistance there needs to be a whole new staff with people with any ounce of compassion horrible experience do not use this post office USPS needs to seriously look at the people they hire and the way they treat customers
• SM

  Sarah Mickelson

  Jan 18, 2022
  1.0
  This post office is complete trash. They were not friendly, they were very suspicious and i should of known something wasn't right when my fiance took in a package to send me . I never received my package when I track it it says from 12/9/2021 to now it is still at the post office there. They refuse to help find the package. I honestly believe someone there stole it NEVER use this post office, they are a bunch of scams. Very disgusted in them never in my life has a post office failed me so badly.

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