PetVet Care Centers

Reviews

• TR

  Tanya Renee

  5 days ago
  1.0
  My dog recently passed at their Visalia location (4240 W Mineral King Ave). It’s clear this location takes after corporate, as it cares more about profits than any living being that enters it’s doors. While I don’t blame this clinic for her death since she went septic after surgery, I absolutely blame the overnight staff for how cold and uncaring they were in her final hours. The communication was inconsistent at best and misleading at worst. I was told by a vet tech that she would likely die before any tests were finalized, only for the actual Vet to give a more hopeful update after a glucose treatment and discussion of transferring her to a 24/7 hospital in Fresno. Meanwhile, her actual medical record listed her prognosis as “guarded to poor.” Despite knowing how serious her condition was, they refused to allow me to stay with her or figure out a way I could be present if she passed, despite me being the only customer they had in the building at that time. Being given false hope while being kept at a distance during her final moments is something I will never forgive and would warn anyone bringing their pet here this may also be done to you and your beloved pet. When she did pass, the lack of basic compassion became even more obvious. I was given barely any time with her, less than a minute, before being asked, whether I wanted cremation or to take her body. I am assuming something they were rushing since they were nearing their closing time. Again, they spent more time with me discussing payment than they allowed for me to grieve with my dog. Thankfully, I decided to take her body to her regular vet to allow me time to say goodbye. Additionally, what made it worse was the staff in the back laughing and making comments while this was happening. The walls are thin, and with no one else in the building, it was very easy to hear. Hearing that kind of behavior while your dog is dying isn’t just unacceptable, it’s disturbing. This wasn’t my first experience here, and there has consistently been a noticeable focus on pushing expensive treatment plans as my previous time here I overheard one of the workers trying to swindle a man who’s cat was sick into paying for any service under the sun. I would strongly advise anyone considering this clinic to question everything and not blindly agree to what’s recommended. Losing a pet is devastating on its own. The way this clinic handled it made an already painful experience feel callous, impersonal, and unnecessarily traumatic. Compassion should be the bare minimum in this field, and based on my experience, it was completely absent here.
• DP

  Deborah Peterson

  Apr 7, 2026
  1.0
  I don’t even want to rate this corporation with a star, but I have to or it will not post. They have taken my vet office, East Orlando Animal Hospital, to which I have been taking my animals for 27 years, from a 5 star hospital to an absolutely sub par hospital. They went from a 5 Doctor practice down to one full time Doctor. That hospital was ALWAYS packed with customers. I went there yesterday at 4:00 and there was no one there, except the two support staff behind the desk. There is a revolving door for support staff, which has NO CONCEPT of what customer service is. How in the world they are able to maintain their AHAA accreditation is beyond me. How a hospital runs out of a generic form of a medicine, GIVES me the different formula which, by the way, can not be cut in half, which is what my cats dose is, and tells me they’re not sure when they will be getting more in because they haven’t done inventory yet, and inventory will probably be done sometime next week. So they gave me a written script for me to bring to a local pharmacy to get it filled. I have been very patient with this hospital through transitions, but this was the straw that broke the camels back. They are not the only AHAA accredited hospital in the area.
• EM

  Erin McCauley

  Apr 3, 2026
  1.0
  This company is IMPOSSIBLE to get a hold of to discuss concerns. I have tried 3 separate times to contact ANYONE to no avail. They somehow got recruiters to find phone numbers of my immediate family members and have been heavily spamming them with available jobs (I am not currently looking for new work). This is unprofessional and inappropriate. I sincerely hope this entity goes out of business
• TC

  Thunder Cracker

  Mar 5, 2026
  1.0
  This greedy corporation is filling its pockets more by raising the costs of prescriptions. About a year ago they stopped price matching and now they are no longer sending your pet’s prescription electronically to third party pharmacies. They now require you to drive to the vets office, physically pick up a written it printed out prescription, then you take it to your pharmacy or send it off to be filled…this is done so that it’s made very inconvenient for us to buy meds for our animals at more affordable prices, which increases the chance of us buying from this greedy corporations pharmacy, which is ridiculously expensive. I have tried multiple times to contact them via phone and can never get through as the voicemail box is always full. Is there anyway I could get an email or better contact number that goes directly to CEO Eric Erendle? I don’t see ANY “compassion” or care (as they claim to be from their website) displayed towards us or our pets, when this company does this crap. I don’t see why you guys just don’t go back to price matching, it was way more convenient for your business and better on your customers? I’ll be looking out for a reply, TIA.
• GG

  Germanshepherd

  Jan 11, 2026
  1.0
  This place is buying up all the good veterinarian practices and ruining everything. They are getting rid of good vets, raised prices drastically and could care less about their customers or animals. Corp greed at its finest. Just look at the leadership team, says it all.