Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 121 Shield St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
156 reviews
5 stars
36
4 stars
10
3 stars
4
2 stars
3
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude staff and lack of assistance.
Long Wait Times
Numerous reviews highlighted excessively long wait times, often with only one employee available to assist customers.
Delivery Issues
Customers frequently experienced problems with mail delivery, including lost packages and incorrect deliveries.
Staffing Problems
The post office is often understaffed, leading to overwhelmed employees and inefficient service.
Mixed Experiences
While many reviews were negative, some customers praised individual employees for their helpfulness and professionalism.
- AJAzua Jones6 days ago1.0If I could give this post office 0 stars I would. In my apartments mail room with our personal mail boxes are about 9 large mail box cubbies for over sized packages; USPS has access to them. Instead of the mailman doing his job and using them he leaves everyone’s larger packages in a newspaper cubbie in front of the elevator. Multiple small - medium packages can fit in a cubbie at once. Everyone’s packages left in that newspaper cubbie were stolen. The mailman literally admitted on the phone to not using the cubbies and that it was too many packages and he was overwhelmed. He didn't even try to use the cubbies but took the lazy way out and put them in a cubbie instead. Being overwhelmed by your job is totally understandable but you’re a mailman. That’s your job to make sure mail is delivered securely. & it wasn’t. He then suggested I pick up my mail from the post office. I’m in awe. The manager of the apartment complex has video footage of people stealing the packages because they were not placed where they should’ve been; in the mailbox or cubbie.
- RPRobert PrestashDec 23, 20251.0If anyone needs to see ‘why’ the USPS is a bankrupt operation?.. Just pay a visit here. Never enough staff, even on busy days. The age of staff contributes to slow service and sometimes staff is just walking back and forth behind the counter?? Damn if I know what’s going on? I’m sure there are still ‘some’ post offices in the country that are somewhat competent in serving their costumers. (You know? Us the taxpayers who pay them) but this facility is not one of them. Let’s put it this way..Diversity is not beneficial when a business treats competency and merit as an after thought. This is not hyperbole..Don’t believe me? Try going here yourself on a weekend or weekday..Maybe you’ll get lucky but statistically? The odds are not in your favor. The postal service will be the way of the horse and buggy in 5-10 years……won’t be missed
- RLRoberta LayneDec 12, 20251.0Supposed to be open on Friday. Got there today with holiday packages only to find that they're not open in Friday. Why is this? Makes no sense especially during the holidays. Very frustrating.
- NGNick GilhamDec 10, 20251.0Read the other reviews. They are accurate. Do not come here within an hour of their closing time, especially during the holidays. I am pretty patient with slow service or long lines but the 2 together is a horrible combination. One person working during the holidays is an interesting choice.
- RRRoseDec 10, 20251.0They opened the doors late this morning they were suppose to open at 8am I’m 3rd in line and didn’t get seen till 8:17
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services are available at the United States Postal Service at 121 Shield St?
This Post Office offers mail and package shipping, money orders, PO boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and can process passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment online, though limited walk-in hours are offered at select locations.
What are the typical business hours of this Post Office?
Monday to Friday from 8:00 AM to 5:30 PM and Saturday from 9:00 AM to 2:00 PM. It is closed on Sundays.
How can I rent a PO Box at this Post Office?
You can reserve and pay for a PO Box online and complete the setup in person, or apply directly at the Post Office with two valid IDs.
Is 24/7 access available for PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this Post Office for specifics.
What nearby places can I visit after using this Post Office?
After your Post Office visit, you might explore nearby spots like New England Coffee Guy for coffee, WeHa Brewing & Roasting Co. for craft brews, or Price Rite Marketplace for grocery shopping.
Are there nearby transportation or community centers near the Post Office to help customers?
Yes, Hillcrest Community Center is nearby, offering social services and train station access which can help customers access the area.
Where can I find nearby printing services close to this Post Office?
Camphispaniola and Dillon Mailing and Printing offer printing services near the Post Office, useful if you need documents or materials related to your mailing or business needs.
How can I contact the United States Postal Service at 121 Shield St?
You can call their local phone at +1 860-953-4920 or main phone at +1 800-275-8777. Fax is available at +1 860-953-0121.