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United States Postal Service

2.2
(157 reviews)

Business Details

121 Shield St, West Hartford, CT
06110, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 121 Shield St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
121 Shield St, West Hartford, CT
06110, United States

Hours

Reviews

2.2
157 reviews
5 stars
36
4 stars
9
3 stars
5
2 stars
3
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and lack of assistance.

Long Wait Times

Numerous reviews mentioned excessively long wait times, often due to understaffing.

Delivery Issues

Customers frequently experienced problems with mail delivery, including lost packages and incorrect deliveries.

Staffing Problems

The post office is often criticized for being understaffed, especially during busy periods.

Mixed Experiences

While many reviews are negative, some customers praised individual staff members for their helpfulness.
  • KR
    katrease Rogers
    Jan 26, 2026
    1.0
    I went to post office after confirming they have money orders their machine was working. Gave address of post office was told to bring debit card or cash. I get here the man turns off light. Door is locked. People coming with packages asking why they not open. I use to love the post office it was my favorite place , but not today. I tried to make a complaint which was not sent to my email. This is not a happy place . I recommend trying another post office .
  • AJ
    Azua Jones
    Jan 6, 2026
    1.0
    If I could give this post office 0 stars I would. In my apartments mail room with our personal mail boxes are about 9 large mail box cubbies for over sized packages; USPS has access to them. Instead of the mailman doing his job and using them he leaves everyone’s larger packages in a newspaper cubbie in front of the elevator. Multiple small - medium packages can fit in a cubbie at once. Everyone’s packages left in that newspaper cubbie were stolen. The mailman literally admitted on the phone to not using the cubbies and that it was too many packages and he was overwhelmed. He didn't even try to use the cubbies but took the lazy way out and put them in a cubbie instead. Being overwhelmed by your job is totally understandable but you’re a mailman. That’s your job to make sure mail is delivered securely. & it wasn’t. He then suggested I pick up my mail from the post office. I’m in awe. The manager of the apartment complex has video footage of people stealing the packages because they were not placed where they should’ve been; in the mailbox or cubbie.
  • RP
    Robert Prestash
    Dec 23, 2025
    1.0
    If anyone needs to see ‘why’ the USPS is a bankrupt operation?.. Just pay a visit here. Never enough staff, even on busy days. The age of staff contributes to slow service and sometimes staff is just walking back and forth behind the counter?? Damn if I know what’s going on? I’m sure there are still ‘some’ post offices in the country that are somewhat competent in serving their costumers. (You know? Us the taxpayers who pay them) but this facility is not one of them. Let’s put it this way..Diversity is not beneficial when a business treats competency and merit as an after thought. This is not hyperbole..Don’t believe me? Try going here yourself on a weekend or weekday..Maybe you’ll get lucky but statistically? The odds are not in your favor. The postal service will be the way of the horse and buggy in 5-10 years……won’t be missed
  • RL
    Roberta Layne
    Dec 12, 2025
    1.0
    Supposed to be open on Friday. Got there today with holiday packages only to find that they're not open in Friday. Why is this? Makes no sense especially during the holidays. Very frustrating.
  • NG
    Nick Gilham
    Dec 10, 2025
    1.0
    Read the other reviews. They are accurate. Do not come here within an hour of their closing time, especially during the holidays. I am pretty patient with slow service or long lines but the 2 together is a horrible combination. One person working during the holidays is an interesting choice.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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