The UPS Store

2.3
161 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2591 in West Hartford offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On The Corner Of Prospect And Boulevard In The Cvs Plaza.

Details

  • DeliveryNot available

Location

The UPS Store
1022 Boulevard, West Hartford, CT
06119, United States

Hours

Reviews

2.3
161 reviews
5 stars
44
4 stars
8
3 stars
2
2 stars
9
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently poor customer service, with reports of rude and dismissive staff.

Pricing Issues

Many customers expressed frustration over high charges for basic services, such as taping boxes and printing labels.

Mixed Experiences

While some customers praised the efficiency and friendliness of certain staff members, others reported negative interactions that overshadowed their visits.

Store Environment

The store is described as clean and accessible, but the overall experience is marred by the negative attitudes of some employees.
  • AT
    Alan Taylor
    2 days ago
    4.0
    A small store with a very helpful staff.
  • GS
    Gregory Spear
    Nov 7, 2025
    5.0
    Fast, courteous service. Simple process. My only complaint is that I asked for a shipping box and failed to ask how much that would cost and had a bit of sticker shock when I saw the bill. My bad for not asking, but it would have been nice if they had told me the cost of the box when I asked for it.
  • AT
    Alberto Torres
    Oct 24, 2025
    5.0
    Excelente atención al cliente el personal muy amable y atento
  • KK
    kombucha
    Oct 9, 2025
    1.0
    Delivery Drivers are incompetent
  • JB
    Jonathan Baisley
    Oct 2, 2025
    1.0
    Was here just now to ship back a phone trade in. I needed to buy a small box to out the phone in and had a prepaid return label. They wanted $18 for a small box for the phone, and refused to even provide tape to close the box unless I paid another $6 for the entire roll of tape. Absolutely screwing the customer, I won’t come to this location again.

Frequently Asked Questions About The UPS Store

What services are offered at The UPS Store in West Hartford?

The UPS Store in West Hartford offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.

What are the operating hours for The UPS Store #2591?

The store is open Monday to Friday from 8:30 AM to 6:30 PM, and Saturday from 9:00 AM to 5:00 PM. It is closed on Sundays.