Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2591 in West Hartford offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On The Corner Of Prospect And Boulevard In The Cvs Plaza.
Many customers reported rude and unhelpful staff, with multiple instances of poor treatment and dismissive attitudes.
Pricing Issues
Numerous reviews highlighted excessive charges for basic services, such as tape and printing labels, leading to frustration among customers.
Mixed Experiences
While some customers praised the friendly and efficient service, others consistently reported negative experiences, indicating a lack of service consistency.
Recommendation to Avoid
Several reviews strongly advised potential customers to seek alternative UPS locations due to the poor service and high prices at this store.
KB
Kristen Boucher
Feb 10, 2026
5.0
Staff was very pleasant when I called to ask if they had a Notary -
Pleasant and helpful throughout my time in the store. All three staff who were on were kind, helpful, interactive.
All of the services and supplies that I needed were at this UPS
Thank you
LB
Leslie B.
Feb 3, 2026
5.0
Appreciate the good service here. Staff is always helpful in answering my questions. TY
MM
Mina Mina
Feb 1, 2026
1.0
Extremely rude Supervisor acts like she owns the place. Doesn’t even look at you as she talks. NO customer service what’s so ever! Remember you’re just an employee not the CEO of UPS!!! I hope corporate received my emails and actually does something about it.
LC
Luis Chavez
Jan 31, 2026
2.0
Made me pay almost $8 for a bag to send my amazon package when it was suppose to be free to send back.
KK
kn
Jan 15, 2026
5.0
Very nice staff! I had brought my amazon return here and they helped me out very quickly! Staff was very friendly as well.