FedEx Ship Center

3.9
297 reviews
Exterior view of FedEx Ship Center

About

Shipping ServiceMailing ServicePackaging Supply StoreFedEx
Visit FedEx Ship Center in Watertown, CT when you need packing supplies, boxes, FedEx shipping services. You can also have your FedEx shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx offers cost-effective expedited, standard, and economy shipping services. FedEx Ground is faster to more locations than UPS Ground.

Location

FedEx Ship Center
35 Mountain View Rd, Watertown, CT
06795, United States

Hours

Reviews

3.9
297 reviews
5 stars
177
4 stars
38
3 stars
15
2 stars
13
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff indicates a mix of helpful and rude experiences, with some employees praised for their friendliness and professionalism, while others were noted for poor attitudes.

Delivery Issues

Numerous complaints about packages being delivered to the wrong address, late deliveries, and unresponsive customer service regarding delivery problems.

Efficiency

Many customers appreciated the quick and easy service at the location, highlighting the convenience of the drop-off process.

Cleanliness and Organization

The facility is generally reported as clean and well-organized, contributing to a positive customer experience.
  • DG
    Donna G
    Dec 18, 2025
    5.0
    They are very helpful
  • MS
    Mario Salazar
    Dec 16, 2025
    1.0
    I went to mail a passport and a prepaid envelope to get a new passport back. The first thing the lady said was “We don’t sell prepaid envelopes”. Then she added, “but if you have a FedEx account then yes” I said I wasn’t sure if I had one. She asked to let her know if I found the account number and then left the counter. I didn’t really have time to look for this in my phone, all I wanted was to urgently mail this. Instead, I went to the closest UPS store and explain the same thing I had explained to the lady at FedEx. Their first response was “absolutely we can help you”. Within 5 minutes I was out of the UPS store, having happily spent $140 to ship an important envelope. Not only you lost this money but also any future business from me.
  • KH
    Kesjana Huti
    Dec 12, 2025
    5.0
    I had a great experience at FedEx thanks to the employee who assisted me today. Her name is Michele. She was extremely helpful, patient, and very polite. She took the time to explain everything clearly and made sure my shipment was handled correctly. Her professionalism and positive attitude made the whole process smooth and stress-free. Customer service like this truly makes a difference. Thank you!
  • CB
    Carol B
    Nov 20, 2025
    5.0
    Easy parking great customer service
  • DC
    Daniel Christopher
    Oct 26, 2025
    1.0
    Paid $100 extra for overnight shipping and they couldn’t even leave the package outside of my shop door on a Saturday. Now I have to wait until who knows when. Dumb.

Frequently Asked Questions About FedEx Ship Center

What services does FedEx Ship Center in Watertown, CT offer?

FedEx Ship Center offers packing supplies, boxes, and various shipping services including expedited, standard, economy, FedEx Ground, International, and Express Freight.

What are the FedEx Ship Center's operating hours?

The center is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 4:00 PM, and closed on Sundays.