United States Postal Service

3.2
92 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 797 Lakewood Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
797 Lakewood Ave, Waterbury, CT
06703, United States

Hours

Reviews

3.2
92 reviews
5 stars
47
4 stars
3
3 stars
3
2 stars
2
1 star
37
  • YM
    Yahaira M
    Nov 10, 2025
    5.0
    Kenny Kenny Kenny..... OMG the sense of humor, By far the best visit to a postal Office. The passport process was quick and Kenny was very informative with other information that i needed 😊
  • RS
    Rosanne Shea
    Nov 5, 2025
    5.0
    Kenny and Sat took fantastic care of us when turning in a passport application. Kenny took the picture for free, processed our paperwork quickly with a ready joke and fantastic sense of humor. He knows his way around the block as far as passports go!! Thanks Kenny!
  • JT
    Jenessa Teta
    Oct 31, 2025
    5.0
    Kenny is a 10/10 guy - Extremely helpful with passport process. Friendly guy. Very patient while I was frazzled because my printer ran out of ink. You are in good hands if you come here
  • BA
    Be Aj
    Sep 25, 2025
    5.0
    Ken is the best. The real heart of Waterbury. Had an issue with passport, he had it fixed right away. Best post guy in the state. Gonna be sad when that guy retires! Make him the head post master of all usps in the country! God bless
  • VM
    Viviana Medina
    Sep 2, 2025
    1.0
    I typically do not like to leave reviews but today I have too.I usually come in to pick up my disabled fathers mail, I never had a problem until today , The clerk wouldn’t give me the mail because I do not share residency with my father , again I come in all the time and never had a problem .When I ask to speak to the supervisor, she was very unprofessional , saying to one of the customers ummm town fair tired man should I give this woman her father’s mail. Saying she never seen my face before. I told her I had my father’s id on my phone and my own id .,not once did she try to resolve anything but asking why I’m upset and telling me to come next week when someone there does know my face. She was Loud and careless .Then she tells the customers how she’s trying to be professional after I told her she was not professional . the clerk jumps in ,proceeded to talk about an incident with another Customer that has nothing to do with me . Warning ….. If you ever have an issues this P.O Do not ask to speak to the supervisor, she has no customer service skills and no professional background. She really should take a diversified course in how to treat customers better ..

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.